Head of Account Management UK
You lead the UK Account Management organization and define its long-term growth strategy. You develop managers, sponsor major merchants, drive commercial performance, improve customer engagement and forecasting, influence global roadmaps, and represent the UK market across the organization.
Responsibilities
- Define and execute a two- to three-year UK growth strategy
- Hire, mentor, and coach Team Leads and Account Managers
- Sponsor relationships with the largest UK merchants
- Drive commercial goals while maintaining consultative service
- Prioritize high-impact customer engagement
- Streamline processes between Sales, Product, and Account Management
- Influence cross-functional roadmaps to remove growth barriers
- Represent UK successes across EMEA and beyond
Requirements
- 10+ years of experience in senior leadership roles within Account Management, Business Development, or a related commercial field
- Experience building and scaling large teams within the UK market
- Experience in enterprise payments or fintech strongly preferred
- Ability to develop long-term partnership strategies
- Track record of managing managers and scaling multi-level teams
- Strong commercial judgment
- Quantitative analysis skills and aptitude for the payments industry
- Ability to communicate complex technical or financial concepts to executives