Head of Arena Operations

You will own our first arena in Bandra end to end, from the final stage of fit-out to daily operations: team, equipment, safety, retail and the arena P& L. The operating model you build here becomes the playbook for every arena that follows. In the first few months, you will be on the floor every day, hire and train the first team yourself, and lead operations through the launch.

Responsibilities

• Complete fit-out, close snag lists, receive stock and open on the agreed launch date.
• Get licences, permissions and insurance in place with our admin and finance team.
• Run trial days and a soft launch before opening.
• Manage daily operations: opening and closing, staff rosters, front desk, and maintenance of tracks and cars.
• Hire, train and manage the floor team: floor managers, game marshals and hosts.
• Own safety: battery charging and storage, crowd management and incident reporting.
• Manage in-store retail sales and inventory.
• Own the arena P& L: revenue, staff costs, vendor costs and margins.
• Deliver tournaments and events at the arena with the community and events team.
• KPIs: Launch date, equipment uptime, footfall, revenue per visitor, monthly margin and safety record.

Requirements:

• Operations experience at family entertainment centres (FECs), gaming zones, retail stores or multi-site businesses, with hands-on floor work in the last 2-3 years. Senior candidates are welcome, and so are candidates with 3-5 years who have already run a site.
• Has opened at least one venue or store end to end: budget, vendors, permissions and hiring.
• Has managed frontline teams through weekends and peak days.
• Experience with safety SOPs and incident management in public spaces.
• Comfortable with budgets and a site P& L.

Good to have:

• Go-karting, bowling, trampoline park, gaming arena or amusement park operations.
• Basic knowledge of batteries and electronics. Has run an outlet or business of your own.