Head of Business Analyst

Business Analysis

• Lead the elicitation, analysis, and documentation of business requirements through stakeholder interviews, workshops, and process walkthroughs across life insurance functions.

• Produce high-quality BA artifacts including BRDs, FRDs, user stories, process flows, data dictionaries, traceability matrices, and use cases.

• Conduct gap analysis between current-state and future-state workflows across new business, underwriting, policy administration, renewals, claims, and surrenders.

• Translate regulatory and business requirements into functional specifications for technology delivery.

Product and Platform Ownership

• Own and maintain a prioritized backlog aligned to business and technology roadmaps.

• Define clear user stories with acceptance criteria that engineering teams can execute effectively.

• Support planning, refinement, review, and delivery governance to ensure timely and high-quality implementation.

• Make prioritization decisions balancing business value, risk, scope, and delivery timelines

Product Coverage

• Oversee business analysis for agency, customer, credit life, group life, and ordinary life product platforms.

• Map end-to-end product journeys and ensure requirements support policy lifecycle activities including illustration, application, underwriting, issuance, servicing, claims, maturity, and surrender.

• Partner with actuarial, compliance, legal, operations, and distribution teams to ensure product requirements are commercially viable and operationally sound.

Stakeholder and Cross-Functional Collaboration

• Act as the primary liaison between business SMEs, technology teams, QA, data, compliance, and leadership stakeholders.

• Manage stakeholder expectations and communicate roadmap updates, risks, and dependencies proactively.

• Partner with UX/UI teams to define customer and agent experience requirements.

• Drive UAT planning, scenario design, and business sign-off cycles.

Leadership and Governance

• Mentor and guide junior business analysts, establishing standards for documentation, estimation, and quality.

• Support governance, issue resolution, and decision-making across multiple workstreams.

• Contribute to continuous improvement in business analysis practices, delivery discipline, and operational effectiveness.

Education & Experience

• 10+ years of experience in life insurance business analysis or related product/platform roles.

• Strong experience across life insurance products, including group life and credit life.

• Proven ability to lead end-to-end requirements delivery, process modelling, and UAT.

• Experience working with senior stakeholders and technology delivery teams in a complex environment.

• Familiarity with Agile delivery practices and backlog ownership

Technical Competencies

• Life insurance product lifecycle: illustration, application, underwriting, policy issuance, servicing, claims, maturity/surrender

• Product types: Term Life, Whole Life, Endowment, ULIPs, Group Life, Credit Life, Annuities, Riders

• Actuarial concepts: sum assured, premium calculation, mortality tables, surrender values, bonus declarations

• Reinsurance structures in life: quota share, YRT, co-insurance

• Agent/broker distribution models, commission structures, and persistency management

• Life insurance data concepts: in-force policies, lapse ratios, claims incurred, reserving, embedded value.

• JIRA, Confluence, Azure DevOps, or equivalent Agile backlog tools

• Process modelling: BPMN, Visio, Lucidchart, or equivalent

• Ability to interpret SQL queries and insurance data models; writing SQL a strong plus

• Familiarity with API/integration concepts (REST, SOAP) for policy admin system integrations

• Life insurance core platforms: LifePro, FAST, OIPA, Majesco Life, or equivalent

• MI/reporting tools: Power BI, Tableau, or equivalent — ability to validate data outputs

Behavioral Competencies

• Exceptional stakeholder management — comfortable presenting to C-suite and regulators

• Strong facilitation skills for requirements workshops, design reviews, and refinement sessions

• Ability to manage ambiguity and make prioritization calls in high-pressure, multi-team programmes

• Structured written communication: clear BRDs, crisp user stories, executive-ready status updates

• Coaching and mentoring junior BA team members

Leadership Competencies

• Drives Results: Drives operational performance and accountability for stable, high-performing services and timely issue resolution.

• Builds Talent: Coaches and develops team members and strengthen organizational capability and succession readiness.

• Collaborates and Influences: Influences senior technical and business stakeholders to drive alignment.

• Thinks Strategically: Aligns technology operations priorities and investments with business and technology goals.

• Demonstrates Accountability: Owns operational performance, risk, governance, and follow-through on actions.

Champions Improvement: Drives a culture of automation, innovation, and continuous improvement.