Head of Call Collection (Credit Management Services)

Core Responsibilities

• Lead, manage, and control the CMS call center teams across our operating countries in the APAC region,
• Motivate and develop the middle managers (supervisors and team leaders) to build up their people management capabilities and guide their executional efficiency,
• Coordinate with other departments to address capacity gaps, partner requirements, and assist in the management of external vendors (providing support and control to our admin team).
• Analyze relevant collection and operational metrics to manage CMS efficiency improvement end-to-end,
• Initiate and coordinate initiatives for strategy improvements for CMS to ensure the timely delivery of said initiatives and the optimization of gross margins,
• Manage business processes development and improvement in CMS,
• Represent the OPS department in communications with CMS partners, if required.

Qualifications & Skills

• At least 8 years of experience in managing operations in a collection or call center environment in an Asian market (international / regional experience would be an advantage),
• Possesses a bachelor’s degree in business / commerce, science, engineering, or equivalent,
• Prior experience in managing operations across multiple countries would be a huge advantage,
• Excellent people management and leadership skills,
• Strong written and verbal communication skills,
• High level of responsibility and self-motivation,
• Fluent and proficient in the English language,
• Additional linguistic proficiency in Vietnamese or Bahasa would be a plus.

Salary & Benefits

You will get the opportunity to work in a dynamic start-up environment to grow and develop your skills.

• 24 days of annual leave,
• 13th month salary,
• Annual bonus tied to KPI fulfillment,
• Health insurance,
• Well-furnished and modern office in Ho Chi Minh City,
• Training and development programs for continuous learning,
• Ability to make flexible work arrangements or conduct remote work,
• A meaningful career to better the lives of others,
• Opportunities to advance your career horizontally and vertically.

Our Values

We believe that our core values are essential for cultivating a cohesive and high-performing work environment in the company. More importantly, our values reflect our vision of the community that we are striving to foster.

• Ethical
  • Understanding the importance of our communities through responsible and moral decisions and actions.
• Innovation
  • Seeking and applying new ideas to ensure efficiency, quality, and the readiness to address current and future needs.
• Integrity
  • Being truthful, sincere, and free of deceit in our words, actions, and all business dealings.
• Teamwork
  • Respecting the people in our team and our common goals by ensuring the cultivation of a collaborative and vibrant environment.
• Humility
  • Remaining grounded to reality regardless of our statuses to recognize the strengths and potential of others.