Head of CCaaS Customer Success

Job Title: Head of CCaaS Customer Success Job Description At Concentrix Catalyst , we’re looking for a strategic, commercially minded Head of CCaaS Customer Success to own the full customer value journey for our Contact Centre as a Service (CCaaS) platform, from first engagement through to long-term retention and expansion. This is a senior leadership role at the intersection of technology, customer experience and commercial growth. You’ll lead across pre-sales, onboarding, adoption and renewal…