Head of Client Operations

Open 56d posting dated 3 weeks ago · reposted 2× · 2 open copies

Summary

Leads client operations in São Paulo for a global wellness platform, bridging clients, Customer Success, and Product teams while ensuring operational excellence and strategic alignment.

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Head of Client Operations to our Business Transformation team in São Paulo!

The Head of Client Operations will be responsible for leading operations in the region, ensuring excellence in client support and operational journey. This role will be part of the Client Operations, a team focused on solving complex operational issues, anticipating risks, and generating strategic insights to drive continuous improvement in both product and client experience.
The position plays a key role as the bridge between clients, Customer Success and Product, fostering trust, removing frictions, prioritizing high-impact initiatives, and translating the clients voice into actions that accelerate business results.

YOUR IMPACT

Lead Brasil operations, ensuring high performance in support and operational quality.
Proactively identify, prevent, and resolve complex operational issues, anticipating risks for strategic clients.
Act as the main stakeholder between internal teams (Customer Success, Product) and clients, ensuring alignment of priorities.
Transform clients interactions and incidents into opportunities for improvement, eliminating root causes of defects.
Promote clients insights across the organization, contributing to continuous product and process improvement.
Balance individual clients requests with the strategic vision and business goals of Wellhub.
Ensure strong organization, performance monitoring, and consistent delivery of operational results.
Build and maintain trust-based relationships with strategic clients and internal stakeholders.
Lead the support team, developing talent and ensuring a seamless and efficient clients journey.
Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

Reside in São Paulo.
Availability to work from the office twice a week.
Advanced English is mandatory for daily interaction with global stakeholders.
Previous experience in operations, customer support, or customer quality, preferably in B2B or technology environments.
Strong analytical skills to identify patterns, root causes, and propose structured solutions.
Proven ability in stakeholder management, building trust with executives, clients, and cross-functional teams.
Leadership experience with team management and operational performance oversight.
Ability to thrive in a fast-paced environment with multiple priorities, focusing on high-impact results.
Excellent communication, organizational skills, and negotiation abilities.
Working in global operations is a strong plus.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in B2B client operations and cross-functional stakeholder management are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

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What this application asks

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First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

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Do you currently reside in São Paulo? choose one
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Do you have experience leading strategic meetings and reporting operational results to global stakeholders entirely in English? choose one
In your previous roles, have you managed operations focused on identifying root causes of churn and implementing structured solutions to improve client retention? choose one
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Summary

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See also