Head of Client Success

Head of Client Success Company: LION Digital (UK) Job Location: Prayagraj, Uttar Pradesh, India Employment Type: Full-time Experience Required: 10+ years Job Details Australia careers Vacancy Australia Head of Client SuccessABOUT THE JOBYour clients ROAS is slipping. CAC is creeping up. MER is off. Most Account Director send an update. You already know whats wrong and youre two steps into fixing it. LION Digital is a premium eCommerce agency. Our clients are scaling brands that need more than a point of contact they need a strategic partner who treats their revenue like its their own, spots whats not working before anyone asks, and has a plan ready before the call ends. WHAT THIS ROLE ACTUALLY ISWere looking for a Head of Client Success to join our Client Success team. Youll work closely with our Channel Leads to manage a portfolio of eCommerce clients, drive multichannel strategy, and make sure performance is always moving in the right direction. This isnt a relationship maintenance role. Its a commercial one youre accountable for client growth, retention, and the quality of everything we deliver. WHAT YOULL OWNA portfolio of eCommerce clients across SEO, SEM, Meta, Email and WebOnboarding new clients in partnership with Channel Leads Regular performance reviews not status updates, but strategic conversations that drive next actionsA 360 view of performance across your accounts you know whats working, what isnt, and why Internal team coordination to keep delivery sharp and prioritised Proactively identifying growth opportunities within your portfolio and making the case for them Sharing eCommerce and retail trends with clients before they have to askAI tools as a core part of how you work, not an afterthoughtWHAT WERE LOOKING FOR10+ years of agency experience managing eCommerce clients Real working knowledge of multichannel digital MER, CAC, ROAS arent acronyms to you, theyre how you think Hands-on experience across at least two of: SEO, SEM, Meta, Email, or Shopify Strong commercial instinct you spot growth opportunities and know how to act on them You turn data into a clear point of view and you know how to land it with a client. Someone who takes ownership without being asked toTHIS ROLE ISNT FOR YOU IF:You treat client calls as status updates You need direction to know what to prioritise You havent worked in or around eCommerce brands Youre not curious about how AI is changing agency workWHATS IN IT FOR YOUFully remote Australia-based Competitive base + super + performance incentive Real career growth in a team thats scaling Work with some of Australias leading eCommerce brandsA collaborative team with a handson cultureA senior partner from LION will be in touch within 5 working days. More from Australia .