Head of Cluster Security (Data Center)
Description
About the Role
We are seeking an experienced Head of Cluster Security to lead physical security operations across multiple hyperscale data centre campuses in Malaysia.
Reporting to the Country Head, you will be responsible for establishing and maintaining security standards, managing security personnel and outsourced providers, overseeing technical security systems, and ensuring a safe, secure and compliant operating environment across all campuses.
Key Responsibilities
1. Security Operations & Risk Management
Lead 24/7 physical security operations across multiple data centre campuses.
Develop and implement security policies, SOPs and operational standards.
Oversee access control, visitor management, perimeter security and restricted-area protection.
Conduct security risk assessments, inspections and vulnerability reviews.
Lead security incident investigations, emergency response and security drills.
2. Technical Security Systems
Oversee CCTV, VMS, access control, intrusion detection and alarm monitoring systems.
Ensure security systems are properly maintained, tested and operational.
Coordinate system maintenance, troubleshooting and vendor support.
Support security system commissioning, testing and handover for new data centre developments.
3. People & Vendor Management
Lead security supervisors, control room personnel and outsourced security teams.
Manage manpower planning, shift arrangements, training and performance management.
Oversee security service providers and technical vendors, including KPIs, SLAs and service quality.
Manage vendor performance, contracts, budgets and operational improvements.
4. Governance & Compliance
Establish security governance frameworks and ensure compliance with company, customer and regulatory requirements.
Support security audits and relevant standards, including ISO 27001 and ISO 22301.
Maintain security records, incident reports and audit documentation.
Work closely with Operations, Engineering, Construction, HSE and external authorities to ensure security readiness across all campuses.
Requirements
Bachelor's Degree in Security Management, Engineering, IT, Criminal Justice, Business Administration or a related discipline.
Minimum 10 years of experience in physical security, corporate security or critical infrastructure security.
At least 5 years of security management or leadership experience.
Experience managing multi-site security operations or large-scale facilities is preferred.
Experience in 24/7 mission-critical environments such as data centres, telecommunications, power generation, airports or industrial facilities.
Strong knowledge of physical security operations, access control, CCTV, VMS, intrusion detection and incident management.
Proven experience managing security teams, outsourced security providers and technical vendors.
Good understanding of security risk management, emergency response, audits and compliance.
Strong leadership, communication and stakeholder management skills.
Good command of written and spoken English.
Added Advantages
Direct experience in hyperscale or enterprise data centres.
Experience supporting international cloud service providers or hyperscale customers.
Familiarity with biometric access, mantraps, anti-tailgating and perimeter intrusion detection systems.
Professional certifications such as ASIS CPP or PSP.
Knowledge of ISO 27001 and ISO 22301.