Head of Collection
Posted
Description
About Our Client / About the Role
A Malaysian financing business is seeking a senior leader to direct collections and recovery performance, develop a sizeable team and strengthen compliant operations.
Key Responsibilities
- Lead collection managers and officers across early and late arrears, field recovery and complex escalations.
- Set recovery measures and segmented strategies using portfolio trends, cure rates and payment commitments.
- Work with business, finance and legal teams and oversee external collection and legal partners.
- Build team capability through coaching and review, and report performance to senior leadership.
- Improve collection processes, customer engagement and controls in line with applicable Malaysian requirements.
Key Requirements
- Eight to ten years of relevant experience, including at least five years at managerial level.
- Degree in business, finance, economics or a related discipline.
- In-depth knowledge of the Hire Purchase Act 1967 and strong understanding of responsible collection practices.
- Experience leading a large collections team, with strong analysis, negotiation and leadership skills.
Remuneration Package
RM10,000–RM13,000
Consultant In-charge
Jason Wong | jason.wong@hunters-in.com | +60 12 688 8045