Head of Commercial, Sales and Business Development

Responsibilities

1. Set and carry out strategic plans for sales growth across core wellness and telehealth offerings.
2. Hold accountability for revenue targets, forecasting, territory planning, pricing, and margin strategy.
3. Direct commercial discussions from proposal to contract closure, including large-scale B2B deals, MSAs, and partnership agreements.
4. Close high-value enterprise deals from initial outreach to signature through solution selling and needs discovery.
5. Cultivate a portfolio of target accounts with active engagement plans and healthy pipeline velocity.
6. Retain and grow key client relationships post-sale, including quarterly business reviews and renewal timeline tracking.
7. Uncover upsell and cross-sell opportunities across wellness, telehealth, and safety offerings.
8. Align with customer success, clinical, and delivery teams so contracted outcomes, service SLAs, and onboarding plans are met.
9. Address escalations promptly and interpret client health metrics such as usage, satisfaction, and NPS to anticipate risk.
10. Win new B2B business in maritime, industrial, and remote workforce sectors through outbound prospecting, channel and partner programmes, joint GTM initiatives, and presence at industry events.

Requirements

1. Bachelor's degree in Business, Marketing, Engineering, Safety, or a related field; an MBA or COC (Certificate of Competency) or seafarer qualification is a plus.
2. Minimum 10 years of experience in sales, business development, or client-facing roles, preferably in maritime, oil and gas, industrial tech, safety, wellness, fintech, or telehealth.
3. Sound grasp of technology-driven solutions and the ability to articulate technical value, supported by strong pipeline management and data-informed decision-making.
4. Proven record in new client acquisition, account management, and consistently meeting or exceeding sales targets, with senior stakeholder engagement experience.
5. Excellent presentation, negotiation, and communication skills, with comfort working across time zones in a fast-paced, evolving environment.

Clarence Khoh
R1552376