Head of Content Operations

• IANS is the practitioner-sourced intelligence engine where data, peer experience, and expert insights converge for security teams
• Powered by our proprietary data, we produce cybersecurity content, including reports, presentations, benchmarks, and briefs
• We’re looking for a Head of Content Operations to drive the strategy and execution to turn existing processes and quality standards for our editing and design function into repeatable, AI-accelerated workflows that increase efficiency and scales with IANS’ double-digit growth
• The Head of Content Operations owns the standards, the workflows, and the team
• Design & Editorial Standards
• Partner with the team to define what “great” looks like for design and editorial quality, and hold the team to it consistently across content types
• Establish and maintain design standards and AI templates for all IANS content, deliverables and market facing materials
• Establish and maintain editorial standards for IANS written content
• Establish the right metrics and SLAs for continuous team improvement and client service
• Workflow & Process Innovation
• Innovate design and editorial workflows for speed and broad-based standards adherence, using AI and automation tools
• Lead the team in building agentic design and editorial tools that appropriately divide uniquely human from truly AI-driven tasks
• Continuously push the envelope on how AI can accelerate and improve our outputs
• Use data and workflow monitoring to find the bottlenecks in current production and rebuild the process around AI and automation, not around headcount
• Refine and introduce new workflow and capacity utilization tooling
• Change Management
• Drive adoption of new standards and workflows across designers, editors, and the Faculty who create content
• Lead hands-on training so editors and designers build real comfort and fluency with new tools, not just exposure to them
• Manage resistance directly: know when to push a new standard through and when to adjust pacing without abandoning the target state
• Communicate change in a way that gets buy-in, not just compliance
• Team Leadership
• Oversee a team of 3-5 designers and 3-5 editors
• Set priorities, workload, and performance standards across both disciplines
• Build a team that ships faster without cutting corners on quality
• Every deliverable IANS ships passes through design and editorial. Right now, that’s a manual function. This role turns it into a scaled, AI-accelerated production capability, keeping humans in the loop where appropriate, without losing IANS’ high quality bar. You’ll have direct ownership over the standards and the team, and a mandate to rebuild the process around what AI makes possible now

Benefits

• Social: Monthly ‘Club IANS’, annual summer outings, team events and social gatherings
• Work Environment: Hybrid (2 days/week) in our vibrant Boston office with a weekly lunch stipend
• Work/Life Balance: PTO, paid holidays, sick time, Summer Fridays
• 401(k) Program: Fidelity 401(k) plan with company match
• Employee Recognition: Annual incentive program, monthly shout outs and peer-to-peer recognition
• Health Coverage: Medical, dental & vision, deductible reimbursement, fitness stipend, Calm app
• Pre-Taxed Benefits: Dependent care FSA, healthcare FSA, transit, parking
• Volunteer Opportunities: Employee-led community volunteer initiatives, paid volunteer day

• You Are Process Oriented
• You Are an AI Operator
• You Execute End-to-End
• You drive measurable impact and ROI with AI — workflows, connectors, and reusable tools
• You can lead a team and organization through a standards or process change and get buy-in, not just compliance
• You Communicate with Influence
• You Lead Creative and Editorial Teams
• You know how to lead designers and editors as distinct disciplines with different rhythms, and you get the best out of both
• You move from diagnosing a workflow problem to implementing the fix, not just a recommendation
• You can transform a workflow and still protect the quality bar. Efficiency never comes at the cost of getting it right
• You Balance Speed with Integrity
• You see a workflow as a system that can be redesigned, not a set of steps to be tweaked. You build standards that hold up across a growing volume of output
• Direct people-management experience across designers and editors, or a comparable cross-functional creative team
• 5-8 years of experience leading design and/or editorial production teams, ideally inside a content, media, or research organization
• Strong stakeholder management skills; able to get buy-in from your team, your colleagues, and leadership on new standards
• Proven track record building or overhauling production standards and workflows, not just following them
• Demonstrated use of AI and automation tools to speed up creative or editorial production
• Comfort operating in a fast-moving, still-evolving organization where the process itself is part of the job