Head of Customer Care

Hiring: Head of Customer Care
Location: Lekki Phase 1, Lagos

What you will do:
●Own and manage our CRM system
●Lead client communication standards across our channels
●Resolve customer issues and complaints directly
●Make sure our marketing and ad spend is actually converting into sales
●Own client retention and follow-up
●Ensure everything communicated to customers is accurate and compliant

What we are looking for:
●Proven experience managing customer-facing teams and CRM systems
●up to date with the latest systems and ai
●5-10 years + experience
●degree in something similar
●Warm, relationship-driven, detail-oriented
●Understanding of compliance in a regulated or sensitive industry
●Comfortable holding a team to a communication standard

📩 Send your CV to: care@fitcarehealth.com using the Job Title as the subject of the email.