Head of customer care (H/F)

As part of its digital activities’ development, LVMH is looking for head of customer care. In an international context, your main missions will be:
Creation of the customer relationships department:
- Define the strategy allowing to offer to our customers a service of very high quality while keeping an economic realism
- Frame and plan the project
- Define and formalize the expected Level of quality
- Setup tools: write specifications, identify providers, launch RFP, followed by the implementation
- Creation of an internal team fascinated by the marketed products
Daily management:
- Guarantee the quality of the relation with our customers
- Be a major contributor of the sales development of the business
- Carry the voice of the customers inside the organisation to make sure of a constant quality’s improvement
- Manage the team: annual objectives, procedures, training
- Pilot the performance indicators of the department and the level of customer satisfaction

You are 7 - 10 years experienced in the field of Customer relationships.You ideally participated in a new activity's launch project. You have a good understanding of luxury environment and you are very customer-oriented.
You speak necessarily French and English. One or several other languages would be a plus.
Dynamism, rigour, client orientation, enterprising mind and agility will be your assets to be successful in your missions.