Head of Customer Service

Requirements
● A Bachelor's degree in Business Administration, Marketing, Communications or a related discipline.
● Minimum of 5 years' experience in Customer Service, with at least 2 years in a leadership role.
●Banking, Microfinance Bank, Fintech or Financial Institution experience is mandatory.
●Strong experience handling customer complaints, loan-related enquiries and customer issue resolution.
●Proven experience in telemarketing, customer engagement or outbound sales support.
●Tech-savvy with a good understanding of digital banking platforms, CRM systems and customer support tools.
●Excellent leadership, communication, problem-solving and stakeholder management skills
●A customer-focused professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Apply 👇
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