Head of Customer Service

Head of Customer Service at MTN

Location: Victoria Island, Lagos
Application Closes: Not specified

See full details and apply:
https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/7588/?location=Nigeria&locationId=300000000275132&locationLevel=country&mode=location

Requirements:
√ Bachelor’s degree in Business Administration, Marketing, Social Sciences, or a related discipline.
√ A Master's degree or a relevant professional certification (e.g. CCXP, CIM, ITIL Service Desk/CX) will be an advantage.
√ A minimum of 10 to 15 years’ total experience in a similar position with at least 3 years in leadership/managerial role; candidate should have at least 5 years in customer experience, client relationship management, contact centre or complaints management
√ Experience in Fintech or Banking is preferred
√ Strong ability to translate business needs into operational CX requirements.