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Head of Customer Service
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Hiring
Head of Customer Service
📍 Location: Lagos
Responsibilities
- Lead, mentor, and manage the customer service team.
- Develop and implement effective customer service policies and strategies.
- Ensure high levels of customer satisfaction and maintain service standards.
- Handle escalated inquiries and resolve complex issues efficiently.
- Monitor team performance, set goals, and report to senior management.
- Train staff and drive initiatives to improve customer experience.
Requirements
- Bachelor's degree or HND in any field.
- Minimum of 3 years of leadership experience in customer service.
- Experience in the retail or food industry is a plus.
How to Apply
Send CV to: hr@fauna.com.ng