Head of Customer Solutions

As Head of Customer Solutions, you will own how customers evaluate, integrate, adopt, and expand Verisoul. You will build and lead a function that spans pilots, integrations, post-sales execution, and ongoing customer outcomes, acting as the connective tissue between Sales, Product, and Engineering. You'll be the escalation point for complex customer issues, and you'll feed real world learnings directly into the product roadmap. You'll report directly to the CEO and work closely with the engineering, product, and sales teams.

Responsibilities

• Own Customer Solutions end to end, running pilots, integrations, onboarding, support, and account management
• Get customers live and successful by leading pilots and launches
• Be the escalation point for complex customer issues
• Drive retention and expansion by proving value and growing usage
• Turn customer pain into product changes by feeding learnings into the roadmap
• Scale operations with automation and AI

Requirements

• 6 to 10 plus years experience in solutions engineering, technical customer success, product, or similar roles
• Strong technical fluency with APIs, integrations, and data driven systems
• Clear customer communication in high stakes, technical environments
• Startup ownership and ability to move fast and operate in ambiguity
• Commercial instincts understanding how customer success drives revenue
• Low ego, high ownership

Benefits

• Free Lunch - personalized your way
• $10K Relocation Bonus
• 100% Insurance Coverage
• 4% 401K Match
• Unlimited Vacation
• Up to 20 days Remote Annually
• Beautiful Office