Head of Customer Success & Operational Excellence

Emanate Technology Pty Ltd is seeking a Head of Customer Success to lead customer governance, drive operational excellence, and steer business-improvement initiatives across the organisation. This senior role sits at the intersection of customer experience, operations, service delivery, and executive stakeholder management — delivering exceptional customer outcomes. You'll own the escalation framework, build VoC programs, and partner with Product, Support, and Leadership to enable growth, scale…