Head of Department - Talent Pool

Role Purpose

The Head of Department (Supply Chain) leads end-to-end logistics operations, ensuring efficient merchandise flow, high inventory accuracy, and world-class order fulfilment. This role drives operational excellence, leadership, and strategic supply chain performance.

Key Responsibilities

• Lead and manage end-to-end merchandise flow, including receiving, storage, and dispatch.

• Ensure ≥98% compliance with merchandise handling procedures and ≥99% system and delivery accuracy.

• Drive continuous improvement to enhance logistics performance and operational efficiency.

• Plan and ensure stock availability for promotional campaigns and peak trading periods.

• Optimise storage and stock flow to support sales growth and reduce stockouts.

• Ensure fast, accurate order fulfilment with ≥99% order accuracy and SLA compliance.

• Reduce delivery-related complaints and ensure efficient returns management.

• Lead, coach, and develop teams, including recruitment, training, and performance management.

• Manage workforce planning, scheduling, and ensure compliance with HR processes.

• Oversee receiving, inventory, and outbound operations while meeting productivity targets.

• Maintain safety standards, including zero critical incidents, 100% PPE compliance, and audit scores above 80%.

• Manage inventory integrity, reduce shrinkage and costs, and support profitability and strategic initiatives.