Head of Digital Workplace
Posted Updated
Description
The Head of Digital Workplace is responsible for shaping and managing a modern, secure, and user-focused digital workplace for employees across our global organization. The role brings together workplace technology, collaboration, identity and system management, and personal AI solutions to create a seamless digital employee experience.
Working closely with business and IT stakeholders, the position drives the global Digital Workplace strategy, ensures efficient financial and supplier management, and leads multiple specialized teams. The role combines strategic leadership with operational accountability and supports approximately 7,000 users across 35 locations.
- Define and execute the global Digital Workplace strategy and technology roadmap.
- Ensure a secure, reliable, high-performing, and user-friendly workplace environment.
- Align workplace technologies, collaboration tools, identity services, endpoint solutions, and workplace AI assistants.
- Lead the Digital Collaboration & Productivity, Client Workplace, System & Identity Management, and Workplace Efficiency & Personal AI areas.
- Manage the Digital Workplace budget and drive transparency, cost optimisation, and efficient licence management.
- Establish a harmonised supplier management framework, including performance standards, service levels, and escalation processes.
- Govern external service providers responsible for IT helpdesk and onsite desktop services.
- Drive standardisation, system integration, and the reduction of technology redundancies.
- Develop business cases and financial models for strategic workplace investments.
- Ensure alignment with cybersecurity, data protection, compliance, quality, and sustainability requirements.
- Lead, coach, and develop team leads while fostering a collaborative and performance-oriented culture.
- Build strong relationships with senior management, business stakeholders, IT teams, vendors, and external partners.
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Informatics, or a related field.
- 12+ years of progressive IT experience, including at least 3 years in a senior leadership role.
- Proven experience leading leaders and managing complex Digital Workplace, IT service delivery, or infrastructure organisations.
- Strong knowledge of workplace and collaboration technologies, identity and access management, remote-work solutions, and unified communications.
- Experience in IT strategy, budgeting, portfolio management, supplier management, and contract negotiation.
- Experience in leading complex international projects and integration activities.
- Strong understanding of platform governance, cybersecurity, compliance, and data protection requirements.
- Proven ability to lead organisational change and develop high-performing teams.
- Excellent stakeholder management, communication, decision-making, and problem-solving skills.
- Fluent English; additional languages are an advantage.
- Experience working in an international and intercultural environment.
- Relevant certifications in workplace technologies, IT service management, or agile methods are an advantage.