Head of Doctor’s Relationship & Activity Management
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Job Description
The Head of Doctor's Relationship and Activity Management is responsible for ensuring strategic oversight of specialty-wise revenue, optimize hospital facility usage, enhance OPD performance, and build a structured doctor engagement program to foster satisfaction, loyalty, and collaboration.
Key Responsibilities:
- Monitor and drive revenue growth across all specialties
- Analyze and improve conversion from OPD to IP and other services
- Oversee utilization of OT, ICU, daycare, radiology, and OPD infrastructure
- Lead the Doctor Happiness Program and structured feedback system
- Manage empanelment, performance, and recruitment of consultants
- Optimize OPD operations: footfall, waiting time, consultation efficiency
- Ensure doctor engagement and resolution of concerns in a timely manner
Required Qualifications:
- Master’s or Degree in Management, Business Administration, or related field
- Minimum 5 years’ experience in hospital operations or medical affairs or business relationships
- Proven track record of doctor relations and business growth
Skills and Competencies:
- Strong analytical and financial acumen
- Project management and performance improvement
- Excellent communication and stakeholder management skills
- Knowledge of healthcare systems, hospital operations, and metrics
Soft Skills:
- Collaborative leadership and emotional intelligence
- Adaptability and responsiveness in dynamic clinical environments
- High accountability and attention to detail
- Conflict resolution and problem-solving orientation
Expected Outcomes:
- Improved facility utilization across all specialties
- Higher doctor satisfaction and retention
- Optimized OPD operations with improved conversion rates
- Revenue growth driven by structured business interventions and clinical alignment
Minimum Qualifications
- Master's or Degree in Healthcare/Business
- 5+ Years of Experience
- Hospital Operations Expertise
- Managed Doctor Relations
- Led Revenue Improvement Projects
- Worked with Multidisciplinary Teams