Head of Enterprise Accounts (Client Solutions & Partnerships)

Propel Ventures is seeking a senior, commercially minded Head of Enterprise Accounts to own key client relationships and strategic partnerships, primarily across our major enterprise accounts. This is a holistic role that combines customer success, account growth and partner development (Microsoft / AWS) into one mandate. You will be the face of Propel for our clients – the conduit between client stakeholders, internal delivery teams, and hyperscaler partners – ensuring we deliver successfully today while setting up larger, long-term opportunities for tomorrow.

This is not a traditional delivery management or pure account management role. It requires someone who can think commercially, act consultatively, and create long-term enterprise value while staying close to delivery.

🚀 What you’ll be doing

1. Customer success and account leadership

• Go into key client accounts and make sure Propel is delivering successfully.

• Understand the client’s business, what they do, what makes them tick, and what is coming down the pipeline.

• Build and maintain strong relationships and networks within client organisations, including senior stakeholders.

• Act as the trusted, day-to-day point of contact for major accounts – If you prefer, Propel’s executive team may lead primary C-level relationships, and you could own the broader relationship map, pulling in the executive team when needed.

• Make sure clients feel looked after, supported and heard – effectively acting as the “head of customer success” for those accounts.

• Maintain regular check-ins, planning sessions and executive forums to keep us aligned with evolving client goals.

2. Onboarding, hygiene and delivery governance

• Ensure practical account hygiene is tight: invoicing, handovers, scope clarity, and basic commercial housekeeping.

• Stay across delivery outcomes, risks and progress without direct team management.

• Support, rather than overstep, the delivery and engineering teams – help manage expectations on both sides and surface issues early, before they escalate.

3. Land, expand and commercial positioning

• Identify and cultivate new opportunities within existing accounts, expanding engagements from initial projects into larger, multi-year strategic relationships.

• Translate client problems and business priorities into clear product, technology and services opportunities.

• Articulate Propel’s value with clarity in both commercial and technical conversations, influencing senior stakeholders at the right altitude.

• Help shape renewal and expansion strategies, building a visible pipeline of follow-on and adjacent work.

• Contribute billably through hands-on delivery of small initiatives, strengthening client relationships and staying close to real-world problems.

4. Partnerships and ecosystem (Microsoft / AWS)

• Own the growth of strategic partnerships with AWS and Microsoft, aligned to Propel’s strategy.

• Set realistic partnership goals and timelines (for example, targeted partner tiers and certifications over a 12–18 month horizon).

• Take responsibility for the time-consuming partnership work that founders and delivery leaders cannot realistically prioritise – partner portals, pipeline hygiene, joint planning, and programme requirements.

• Build and maintain relationships with partner managers and use these partnerships as levers for credibility, co-selling and opportunity creation.

• Manage relevant certifications and partner credentials, and support the team to build the capabilities needed to meet and maintain them.
  

🎯 What success looks like

• Expansion of accounts into larger strategic partnerships, supported by a visible, qualified opportunity pipeline.

• High customer satisfaction and strong long-term retention across key enterprise accounts.

• Smooth, predictable onboarding experiences for new clients, with minimal surprises.

• Established and productive relationships with partners such as Microsoft and AWS that drive incremental revenue and open doors.

• Consistent growth against agreed revenue or account expansion targets.

• Internal delivery teams that feel supported – not overridden – and trust you as a fair advocate for both client and team.

• A trusted presence with senior client stakeholders, seen as indispensable to their success.

• Extensive experience leading customer success, account management or enterprise relationship roles within consulting, software or professional services.

• A proven track record of managing multiple projects and customers in complex environments (for example, large multi-site or multi-stakeholder operations).

• Demonstrated ability to grow multi-million-dollar accounts and shape new opportunities within complex client environments.

• Strong commercial acumen and the ability to position technology and product solutions with senior stakeholders.

• Experience overseeing onboarding processes and improving customer experience across the full lifecycle.

• Demonstrated ability to build and manage strategic partner relationships (ideally with major technology partners such as Microsoft and/or AWS).

• Comfortable dealing with C-level and senior stakeholders, legal/commercial complexity, and high-stakes delivery.

• Strong customer service orientation: process, service quality, follow-through and problem solving.

• Able to learn the tech and industry quickly rather than arriving with rigid vendor selling habits.

• Cultural fit: low-ego, collaborative, consultative – someone who will look after the client like it is their own and respect the engineers doing the work.

Looking to step up in 2026? This is a standout opportunity to create meaningful impact with a growing business, proudly recognised twice on the Best Places to Work.

Apply now, applications close 5pm, Thursday 18 December.