Head of Group AI, Customer Service

Role/Team overview The Group AI team owns Sky's enterprise-wide AI ambition, strategy and roadmap to deliver meaningful business value. The team works closely with senior stakeholders to embed AI into the fabric of how Sky operates, manages key external AI partnerships and ensures alignment with Comcast / NBCU. The Head of Customer Service, Group AI is the strategic AI partner to Sky's Customer Service Group leadership, supporting definition of the AI ambition across our Customer Service and Re…