HEAD OF HOSPITAL ADMINISTRATION - ABUJA

HEAD OF HOSPITAL ADMINISTRATION - ABUJA

Industry: Healthcare / Medical Services
Department: Hospital Administration & Operations (Non-Clinical)
Location: Abuja, Nigeria
Facility Type: Tier 1 Hospital
Grade: NS15–NS16
Reports To: Chief Medical Officer / Managing Director
Supervises: Administrative Services, Facilities and Estate Management, Health Records, Front Office, Catering, Housekeeping, Laundry, Security, Transport and General Services
Experience: Minimum of 10 years
Monthly Salary Range: ₦1,404,521 – ₦1,544,973

Job Purpose

The Head of Hospital Administration will provide strategic and operational leadership for the hospital's non-clinical functions, ensuring efficient administration, effective facility management, regulatory compliance and seamless coordination between clinical and support departments. The role is responsible for maintaining a safe, functional and compliant hospital environment that supports uninterrupted clinical services, operational excellence and a positive patient experience.

Key Responsibilities

• Lead and oversee the hospital's non-clinical administrative functions, including administrative services, health records, front office, catering, housekeeping, laundry, security, transport and general services.
• Oversee facility and estate management, including planned preventive maintenance, building maintenance, biomedical equipment servicing schedules and the availability of critical utilities such as power, water, medical gases and HVAC systems.
• Ensure compliance with applicable healthcare facility licensing requirements, statutory inspections, fire safety standards, environmental regulations and occupational health and safety obligations.
• Maintain an up-to-date regulatory compliance register, monitor inspection findings and ensure corrective actions are completed within agreed timelines.
• Develop and monitor interdepartmental workflows between clinical and non-clinical units to minimise operational disruptions, improve patient flow and strengthen service delivery.
• Oversee service contracts and vendor relationships in collaboration with the Procurement Department, including contract specifications, service-level agreements, performance reviews, renewals and corrective actions.
• Monitor housekeeping, environmental hygiene and medical waste management in collaboration with the Infection Prevention and Control team.
• Prepare, manage and control non-clinical operating and capital expenditure budgets, ensuring cost efficiency and compliance with approved expenditure limits.
• Lead emergency preparedness, business continuity and disaster response planning, including regular drills, risk assessments and follow-up on corrective actions.
• Supervise, develop and appraise administrative and support-services personnel, ensuring adequate staffing levels, accountability and alignment with the approved organisational structure.
• Establish operational standards, policies and procedures to improve service quality, resource utilisation and departmental performance.
• Monitor facility performance, equipment availability, vendor compliance and support-service delivery, providing regular reports and recommendations to executive management.
• Identify operational risks and implement practical measures to improve efficiency, safety, reliability and continuity of hospital services.
• Collaborate with Human Resources, Finance, Quality Assurance and clinical leadership to support workforce planning, cost control and continuous improvement.

Key Performance Indicators (KPIs)

Performance will be assessed based on:

• Current statutory licences and facility certifications, with no critical inspection findings outstanding beyond agreed closure deadlines.
• Completion rate of planned preventive maintenance and availability of critical biomedical equipment and utilities.
• Reduction in unplanned downtime affecting essential services, including power, water, medical gases and HVAC systems.
• Vendor service-level agreement compliance and timely resolution of reported service failures.
• Performance of non-clinical operating and capital budgets against approved allocations.
• Completion of scheduled emergency preparedness drills and closure of resulting corrective actions.
• Staff appraisal completion rates, workforce productivity and turnover within support-service departments.
• Compliance with facility safety, environmental hygiene, waste management and operational standards.
• Improvement in patient and staff feedback relating to administrative and support services.

Academic Qualifications

Essential

• A bachelor's degree in Health Administration, Hospital Management, Business Administration, Public Health, Estate Management, Facility Management or a related discipline.
• Completion of the National Youth Service Corps (NYSC) programme or a valid exemption, where applicable.

Desirable

• A master's degree in Health Administration, Hospital Administration, Public Health, Business Administration or Facility Management.
• Membership of a recognised professional institute in healthcare administration, management or facility management.

Professional Registration, Licence and Certification

Essential

• This is a non-clinical management position; professional healthcare registration is not mandatory unless required by the candidate's underlying regulated professional discipline.
• Candidates who are registered health professionals must maintain current registration and a valid practising licence where applicable.

Desirable

• Certification in healthcare quality, patient safety or healthcare administration.
• Certification in Facility Management, Occupational Health and Safety (such as NEBOSH or ISPON) or Project Management.

Required Experience

Essential

• A minimum of 10 years of relevant experience in hospital administration, healthcare operations, facility management or a related field.
• At least four years in a senior or managerial position with responsibility for multiple administrative or support-service functions.
• Demonstrable experience managing healthcare facilities, estate maintenance, biomedical equipment servicing and critical utilities.
• Experience managing facility regulatory compliance, statutory inspections and corrective-action processes.
• Proven experience in service contract management, vendor performance monitoring, budgeting and cost control.
• Experience leading multidisciplinary administrative teams and managing operational resources.

Role-Specific Experience

• Experience coordinating workflows across clinical and non-clinical departments within a multi-specialty hospital.
• Practical knowledge of maintaining a safe, compliant and operationally efficient healthcare environment.

Desirable

• Experience in a multi-specialty, corporate or tertiary hospital.
• Exposure to healthcare accreditation frameworks such as SafeCare, COHSASA or Joint Commission International (JCI), or ISO 9001 quality management systems.

Knowledge, Skills and Competencies

• Strong understanding of hospital administration, healthcare operations and the relationship between clinical and support services.
• Knowledge of Nigerian healthcare facility licensing requirements, occupational health and safety, fire safety and environmental compliance.
• Strong capabilities in facility and asset management, planned preventive maintenance and medical equipment lifecycle coordination.
• Competence in contract management, vendor relations, budget administration and cost control.
• Excellent leadership, team development, performance management and decision-making skills.
• Strong communication, negotiation and stakeholder-management abilities across clinical, operational and executive teams.
• Working knowledge of hospital information systems, asset registers, maintenance systems and management reporting tools.
• Strong organisational, problem-solving and risk-management capabilities.
• High standards of integrity, accountability, confidentiality and commitment to patient safety and service quality.

Working Relationships

Internal Stakeholders

• Chief Medical Officer and Executive Management
• Heads of Clinical Departments
• Nursing Leadership
• Finance and Procurement Departments
• Human Resources
• Quality Assurance and Infection Prevention and Control Teams
• Health Records Department
• Managed Care Services

External Stakeholders

• Regulatory and Licensing Authorities
• Healthcare Accreditation Bodies
• Facility Maintenance Contractors and Service Vendors
• Utility Providers
• Medical Waste Management Operators
• Fire Safety, Environmental and Occupational Health Authorities

Ideal Candidate Profile

The ideal candidate is an experienced hospital administration and operations professional with strong leadership, facility management and regulatory compliance expertise. The candidate must be capable of managing diverse support functions, controlling operational costs, coordinating effectively with clinical leadership and ensuring that the hospital operates in a safe, efficient and compliant environment.

How to Apply

Interested and qualified candidates should send their updated CV to hiring@mysigma.io, using Head of Hospital Administration – Abuja as the email subject.

Only candidates who meet the stated requirements will be shortlisted.

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