Head of In-life journeys

You will own the strategy, vision, and outcomes for the in-life experience of UK Personal Investor clients, ensuring every interaction reinforces trust, drives engagement, and delivers on Vanguard’s 4 principles to drive investment success. This role spans digital and human touchpoints, with a strong focus on optimizing the mobile app experience, client communications, and help & support journeys. Core Responsibilities 1. Define and execute the in-life experience strategy , aligning with busine…