Head of Information Technology

# Head of Information Technology ## Company Overview *Not specified.* ## Job Summary We are seeking an **experienced and strategic Head of Information Technology** to lead the organization’s technology vision, infrastructure, enterprise applications, cybersecurity, and digital transformation initiatives. This leadership role is pivotal in building a **secure, scalable, reliable, and business-aligned technology ecosystem** that supports customer-facing channels, distributed operations, supply chain functions, and corporate teams. The successful candidate will collaborate closely with senior leadership and cross-functional stakeholders to enhance operational efficiency, customer experience, productivity, automation, and data-driven decision-making. ## Responsibilities - Define and execute the organization’s **overall IT strategy**, technology roadmap, and transformation agenda aligned with business priorities. - Lead **digital and technology initiatives** aimed at improving customer experience, operational efficiency, automation, business productivity, and scalability. - Oversee **IT infrastructure and operations**, including cloud environments, networks, connectivity, servers, end-user computing, helpdesk, and IT support. - Ensure **reliable technology operations** across multiple business locations and corporate functions. - Lead the **implementation, maintenance, optimization, and integration** of enterprise systems such as ERP, CRM, HRMS, finance, inventory, supply chain, and other business applications. - Partner with business and digital teams to ensure **seamless integration** across customer-facing platforms, enterprise systems, inventory, payment solutions, and third-party applications. - Build **scalable systems architecture** and establish effective **integration standards** across internal platforms and external vendors. - Own the organization’s **cybersecurity strategy**, including access controls, data security, vulnerability management, incident response, privacy, backups, and recovery frameworks. - Establish and maintain **business continuity, disaster recovery, and technology resilience plans**. - Lead **major technology projects** end-to-end, including requirements gathering, solution evaluation, vendor selection, implementation, rollout, optimization, and stakeholder communication. - Establish **IT service standards, SLAs, monitoring processes**, and continuous improvement initiatives to enhance reliability and user satisfaction. - Manage **IT budgets, technology investments, vendor relationships, contracts**, and overall **technology ROI**. - Collaborate with teams across operations, finance, HR, marketing, customer experience, supply chain, and business leadership to translate requirements into practical technology solutions. - Build, mentor, and lead a **high-performing IT team** across infrastructure, applications, support, security, and technology projects. - Evaluate emerging technologies such as **AI, automation, cloud platforms, analytics, and data solutions** for potential business impact. ## Qualifications - Bachelor’s or Master’s degree in **Information Technology, Computer Science, Engineering**, or a related discipline. - 10+ years of **progressive experience in IT**, with significant leadership in infrastructure, applications, security, and technology transformation initiatives. - Proven experience supporting **multi-location, customer-facing, operations-intensive, or consumer-focused businesses**. - Strong understanding of **IT infrastructure, cloud platforms, enterprise applications, cybersecurity, data governance**, and **systems integration**. - Demonstrated success in implementing and managing **ERP, CRM, finance, HR, supply chain, inventory**, and other enterprise business applications. - Experience leading **technology transformation, platform modernization, complex integrations**, and organization-wide implementations. - Deep knowledge of **data security, IT risk management, access governance, business continuity**, and **disaster recovery planning**. - Proven ability to manage **technology budgets, vendors, implementation partners**, and external service providers. - Excellent **stakeholder management, project management, communication**, and **cross-functional collaboration** skills. - Strong leadership skills with a track record of building, developing, and leading **high-performing IT teams**. ## Preferred Skills - Experience with **AI, automation, analytics, and data-driven solutions**. - Familiarity with **digital transformation** in diverse industry settings. - Knowledge of **regulatory compliance standards** related to cybersecurity and data privacy. - Certifications such as **CISSP, PMP, ITIL, or cloud certifications** (AWS, Azure, Google Cloud). ## Experience - Minimum of **10+ years** in IT leadership roles. - Extensive experience supporting **multi-location, customer-facing, and operations-intensive** organizations. - Proven track record of **delivering large-scale IT projects** from conception to completion. ## Environment - The role involves working in a **corporate office environment** with potential for **hybrid or remote work** arrangements. - The position requires **collaborating across multiple departments** and managing **vendor relationships**. - The role may involve **occasional travel** to different company locations or vendor sites. ## Salary *Not specified.* ## Growth Opportunities *Not specified.* ## Benefits *Not specified.*