Head of Infrastructure and Networks

As the Head of Infrastructure & Networks, you will provide strategic and operational leadership for the organisation's technology infrastructure, network services, cloud platforms, and data centres. Reporting directly to the Chief Information Officer, you will be responsible for ensuring the availability, security, resilience, scalability and performance of all infrastructure and network services supporting the organisation's business operations and strategic objectives.
The Head of Infrastructure & Networks leads the Infrastructure and Networks function through the Infrastructure Manager, Networks Manager ensuring the delivery of secure, reliable and innovative technology services. The role works closely with executive management, business stakeholders, regulators, technology partners and vendors to drive infrastructure strategy, operational excellence, cyber resilience, business continuity and digital transformation initiatives.

KRA

1. Infrastructure Strategy and Governance

• Develop and execute the Infrastructure and Networks strategy aligned with business objectives and the technology roadmap.
• Establish infrastructure architecture, governance standards, operational policies and technology frameworks.
• Develop and maintain strategic roadmaps for cloud services, networks, data centres, workplace technology and infrastructure platforms.
• Evaluate emerging technologies and recommend infrastructure investments that support business growth and innovation.

1. Infrastructure Operations

• Ensure the availability, reliability, scalability and performance of enterprise infrastructure services.
• Oversee servers, storage, virtualisation platforms, operating systems, backup services and enterprise platforms.
• Ensure proactive infrastructure monitoring, capacity planning and lifecycle management.
• Lead operational excellence initiatives to improve service quality and efficiency.

1. Network and Communications Services

• Lead the design, implementation and management of enterprise network services.
• Ensure high availability and performance of LAN, WAN, SD-WAN, wireless, internet and telecommunications services.
• Maintain secure, resilient and scalable network environments across all locations.
• Drive network modernisation and optimisation initiatives.

1. Cloud and Platform Services

• Lead cloud strategy, governance and operational management.
• Manage hybrid cloud and multi-cloud environments.
• Ensure cloud environments meet performance, security and compliance requirements.
• Drive automation, standardisation and infrastructure-as-code practices.

1. People Leadership and Capability Development

• Lead and develop the Infrastructure & Networks Division through the Infrastructure Manager, Networks Manager.
• Build a high-performing team through coaching, mentoring, succession planning and performance management.
• Develop technical capability and leadership capacity across the infrastructure and operations functions.
• Foster a culture of accountability, innovation and continuous improvement.

1. Service Delivery and Operational Excellence

• Ensure infrastructure and network services meet agreed service levels for availability, reliability and customer satisfaction.
• Drive continuous service improvement and operational efficiency.
• Maintain effective incident, problem, change and configuration management practices.
• Ensure technology services support business requirements and operational objectives.

1. Cybersecurity, Risk and Compliance

• Ensure infrastructure and network environments comply with regulatory requirements, security standards and internal policies.
• Collaborate with Information Security teams to strengthen cyber resilience and security controls.
• Proactively identify and mitigate technology, operational and cyber risks.
• Support internal and external audits and regulatory reviews.

1. Business Continuity and Disaster Recovery

• Develop and maintain infrastructure disaster recovery and resilience strategies.
• Ensure regular testing of disaster recovery plans and recovery capabilities.
• Maintain business continuity readiness for critical technology services.
• Lead infrastructure response and recovery during major incidents or disruptions.

1. Stakeholder and Vendor Management

• Build strong relationships with business units, executive management, technology partners and service providers.
• Manage vendor performance, contracts and service delivery outcomes.
• Negotiate service agreements and ensure value is achieved from technology investments.
• Partner with key stakeholders to deliver business-focused solutions.

1. Financial and Resource Management

• Manage Infrastructure & Networks budgets, capital expenditure and operational expenditure.
• Oversee cloud consumption, telecommunications costs and infrastructure investments.
• Optimise technology investments while maintaining operational excellence.
• Ensure effective workforce and resource planning.

Qualifications and experience

• Degree in Information Technology, Computer Science, Engineering or equivalent.
• 10-15 years of experience in Information Technology, including at least 5 years in a senior infrastructure, network or technology operations leadership role within banking or financial services.
• Demonstrated experience leading enterprise infrastructure, cloud, network and technology operations teams.
• Proven track record in delivering large-scale infrastructure transformation, cloud migration and technology modernisation programmes.
• Experience managing data centres, hybrid cloud environments, enterprise networking and operational resilience programs.
• Strong experience managing technology vendors, strategic partners, managed service providers and commercial contracts.
• Experience in banking infrastructure supporting Core Banking, Payments, Digital Banking, ATM, Branch and Enterprise Technology environments.
• Strong understanding of cyber resilience, disaster recovery, business continuity and regulatory compliance requirements.