Head of Inside Sales (Pre - Sales)

Responsibilities:

• Own the complete pre-sales funnel from lead generation to sales handoff.
• Lead, mentor, and manage both in-house and outsourced inside sales teams.
• Drive lead qualification, customer engagement, follow-ups, and site visit bookings.
• Build and optimise customer journeys across phone, WhatsApp, email, SMS, AI calling, and chatbot channels.
• Manage CRM systems to ensure accurate lead allocation, follow-ups, reporting, and customer tracking.
• Collaborate with Growth, Marketing, Sales, and Product teams to improve lead quality and conversion rates.
• Monitor key performance metrics such as lead response time, qualification rate, site visit conversion, and team productivity.
• Analyse sales funnel performance and identify opportunities to improve customer experience and operational efficiency.
• Develop SOPs, sales processes, and best practices to scale the inside sales function.
• Train, coach, and continuously improve team performance through regular feedback and performance reviews.

Requirements:

• Experience in Inside Sales, Pre-Sales, Sales Operations, Customer Success, or Growth Operations.
• Proven experience managing high-performing inside sales or customer engagement teams.
• Strong understanding of lead management, sales funnels, and conversion optimisation.
• Hands-on experience with CRM platforms such as Salesforce, HubSpot, Zoho CRM, LeadSquared, or Freshsales.
• Experience working with sales automation tools, AI calling platforms, chatbots, or customer engagement technologies is preferred.
• Strong analytical skills with experience tracking KPIs, dashboards, MIS, and sales performance metrics.
• Excellent communication, stakeholder management, and leadership skills.
• Experience in PropTech, Real Estate, Consumer Internet, Marketplace, FinTech, EdTech, or other B2C businesses is highly preferred.