Head of IT (AVP) Pharma & Telco

About the role

This role involves developing and executing a multi-year IT and digital transformation roadmap aligned with corporate strategy, growth plans, operating priorities, and customer needs to improve productivity, enable scale, and create measurable business value. You will provide governance and leadership for core business applications, including the Sales Force Territory Analysis System, ERP, CRM, finance systems, HRIS, and other business-critical applications.

Key responsibilities

• Develop and execute a multi-year IT and digital transformation roadmap aligned with corporate strategy, growth plans, operating priorities, and customer needs to improve productivity, enable scale, and create measurable business value

• Provide governance and leadership for core business applications, including the Sales Force Territory Analysis System, ERP, CRM, finance systems, HRIS, and other business-critical applications

• Ensure high availability, performance, security, and reliability of infrastructure, networks, cloud services, collaboration tools, devices, and end-user computing while establishing responsive technical support

• Lead cybersecurity, information security, data privacy, backup, disaster recovery, and business continuity programs, maintaining appropriate controls, monitoring, and incident response

• Establish IT governance, policies, standards, and architecture principles while managing IT budgets, vendors, contracts, software licensing, and technology procurement to optimize value and control cost

• Build and improve business intelligence, reporting, dashboards, data quality, and analytics capabilities to enable leaders to access timely, accurate, and actionable information

• Lead the IT project portfolio from business case development and prioritization through implementation, adoption, stabilization, and benefits realization

• Build a capable, accountable, and service-oriented IT organization through developing technical and leadership capability, succession depth, and performance standards

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business, or a related field

• Must have experience in Pharmaceutical, Retail, FMCG, Telecommunication Industry or Conglomerate

• At least 10 years of progressive IT experience, with significant leadership responsibility across infrastructure, applications, cybersecurity, data, and transformation

• Strong technical background in coding and software development with hands-on experience in designing and developing systems

• Proven experience leading enterprise systems such as ERP, CRM, HRIS, and/or sales force automation platforms

• Demonstrated experience managing IT budgets, vendors, contracts, licensing, outsourcing, and technology investment decisions

• Hands-on experience in cybersecurity, data privacy, disaster recovery, business continuity, and leading cross-functional technology projects with organizational change management

• Excellent verbal and written communication skills