Head of IT & Business Systems

Salary: ฿180,000 – ฿200,000 per month

Key Responsibilities

1. Business Systems & Implementation

• Work with business teams to identify requirements, improve processes, and prioritize system enhancements.

• Evaluate, implement, and integrate business applications, including data migration, testing, and rollout.

• Configure simple workflows, troubleshoot issues, and coordinate specialist support with vendors.

• Provide user training, documentation, and post-implementation support.

2. Vendor & Project Management

• Evaluate vendors and proposals based on technical fit, security, service quality, scalability, and cost.

• Manage project scope, deliverables, timelines, budgets, service levels, and changes.

• Monitor service performance, resolve issues, and ensure deliverables meet agreed requirements.

• Maintain control of system accounts, data, documentation, and access rights, including vendor handovers.

3. IT Infrastructure & Cybersecurity

• Oversee networks, cloud services, devices, software licenses, and user access through service providers.

• Ensure appropriate security controls, endpoint protection, system updates, and user access management.

• Maintain and test backup and recovery plans, and coordinate IT security incidents and technical support.

• Assess technology and security risks and support compliance with data protection requirements, including PDPA.

4. AI, Automation & Reporting

• Identify and implement practical AI and automation solutions to reduce manual work, errors, and turnaround time.

• Use SaaS and low-code/no-code tools to develop and scale effective solutions.

• Work with business and finance teams to improve data integration, reporting, and data accuracy.

• Promote responsible AI and technology adoption, ensuring data confidentiality, access controls, and appropriate human review.

5. IT Strategy, Budget & Team Leadership

• Develop and maintain a phased IT roadmap and budget aligned with business priorities and company growth.

• Select scalable, cost-effective solutions that support future integration without unnecessary complexity.

• Monitor IT spending, licenses, subscriptions, and business benefits to identify cost-saving opportunities.

• Lead the internal IT team, coordinate vendor responsibilities, and report progress, service issues, and key risks to the CEO.

QUALIFICATIONS

• Bachelor's degree in IT, Computer Science, Information Systems, Engineering, or a related field, or equivalent relevant experience.

• Typically 7 or more years of relevant IT experience, including responsibility for business systems, vendors, and project or team delivery.

• Proven experience implementing or improving business systems through to successful user adoption; expertise in every application area is not required.

• Strong vendor and project management skills, including requirements definition, proposal assessment, cost control, testing, and service follow-up.

• Sound understanding of IT infrastructure, including networks, cloud services, endpoint management, identity and access management, and backup and recovery.

• Working knowledge of cybersecurity and data protection, with the ability to assess risks, oversee controls, and engage specialists when needed.

• Hands-on ability to investigate issues, configure systems or simple workflows, test solutions, and coordinate technical resolution.

• Practical experience applying AI tools or automation to business tasks, with attention to data quality and confidentiality.

• Commercial judgment, clear communication with non-technical users, and the ability to prioritize within a lean organization.

• Good command of English for vendor discussions, technical documentation, and relevant international stakeholders.