Key Responsibilities

1. IT Management & Business Partnership

• Lead the overall IT function and act as a key technology advisor to business leadership.
• Partner with business functions to understand requirements and translate them into effective IT solutions.
• Manage IT incidents, escalations, service delivery, and vendor performance.
• Ensure IT services are aligned with business priorities and operational requirements.
• Manage user access and IT service processes.

2. IT Application Management

• Oversee local business applications, including maintenance, enhancement, development, and change management.
• Manage application vendors and ensure service levels meet business requirements.
• Lead requirements gathering and change requests based on evolving business needs.
• Support business users in resolving application-related issues.

3. IT Infrastructure & Workplace Support

• Oversee local IT infrastructure, including networks, servers, devices, meeting rooms, printers, and related systems.
• Manage LAN/WAN, infrastructure, hardware, and access management.
• Coordinate infrastructure services with external vendors and regional/global IT teams.
• Ensure effective day-to-day workplace IT support.
• Oversee IT asset management, including laptops, mobile devices, provisioning, onboarding, offboarding, and replacement.

4. IT Governance, Cybersecurity & Compliance

• Act as the local IT security representative, identifying technology risks and strengthening security processes.
• Implement and maintain IT governance, policies, standards, and procedures.
• Ensure local IT operations comply with regional and global IT standards.
• Collaborate with international IT teams on cybersecurity, compliance, governance, and technology initiatives.

5. IT Project & Transformation Management

• Lead and manage IT projects from planning through implementation.
• Manage technology projects related to business restructuring, organizational change, applications, and infrastructure.
• Coordinate global and regional projects locally and ensure successful implementation.
• Lead change initiatives involving the transition toward an independent local operating environment.
• Drive cost optimization, efficiency improvements, and standardization across IT operations.

6. IT Budget & Vendor Management

• Develop and manage the IT budget, ensuring effective cost control and transparency.
• Monitor IT expenditure and identify opportunities for cost optimization.
• Manage relationships with external IT vendors and service providers.
• Ensure vendors deliver services according to agreed requirements and service levels.

7. Digital & AI Enablement

• Identify opportunities to leverage technology, automation, and AI to improve business processes and productivity.
• Support the adoption of Microsoft technologies and digital tools such as Power BI, Power Apps, and Copilot.
• Share AI and digital technology knowledge across the organization and support practical local implementation.

8. Regional & Global IT Collaboration

• Act as the primary local IT representative when working with regional and global headquarters.
• Collaborate with international IT teams and other markets to share best practices and implement global standards.
• Provide local business insights and ensure effective communication between local stakeholders and international IT teams.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Information Management, or a related field.
• Minimum 5 years of experience in IT Application Management, IT Project Management, IT Infrastructure, IT Support, or IT coordination.
• Strong understanding of IT applications, infrastructure, hardware, software, networks, and IT service operations.
• Experience managing IT projects, budgets, vendors, and business stakeholders.
• Familiarity with Microsoft technology solutions such as Power BI, Power Apps, and Copilot.
• Strong understanding of IT governance, cybersecurity, and compliance.
• Excellent communication and stakeholder management skills.
• Fluent in English, both written and spoken.

Key Competencies

• IT Leadership & Strategy
• IT Project & Change Management
• Application & Infrastructure Management
• Cybersecurity & IT Governance
• Vendor & Budget Management
• Business Partnership
• Digital Transformation & AI
• Problem Solving & Analytical Thinking
• Cross-cultural & International Collaboration
• Strong Communication & Stakeholder Management

Ideal candidate: A hands-on IT leader who can operate at both strategic and operational levels, manage vendors and projects independently, and effectively bridge the gap between business requirements and technology solutions.