Head of IT Operational Excellence
Posted Updated 2
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Summary
Leads transformation of global IT support and service operations for a large international enterprise in London (hybrid), focusing on Digital Employee Experience and modernising internal support using ServiceNow, AI, DEX monitoring, observability, and automation. Permanent role at £120,000-£140,000 plus up to 30% bonus.
Head of IT Operational Excellence London Hybrid 23 days per week | Permanent | £120,000 - £140,000 up to 30% bonus We are recruiting a Head of IT Operational Excellence to transform global technology support and service operations within a large international enterprise. This is not a traditional ITIL or Service Delivery role. The focus is on improving Digital Employee Experience , modernising internal support and using ServiceNow, AI, DEX monitoring, observability and automation to deliver me…