Head of IT Operational Excellence
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Summary
Leads the modernisation of global IT user support, service management and technology reliability across a large federated enterprise, shifting from reactive support to a proactive, automated, data-led operating model focused on user outcomes. Permanent, hybrid London role (2-3 days on-site), £140,000 plus 30% bonus.
Head of IT Operational Excellence London - Hybrid 2-3 days per week | Permanent | £140,000 30% bonus We are recruiting a Head of IT Operational Excellence to lead the modernisation of global user support, service management and technology reliability across a large federated enterprise environment. This is not a traditional ITIL/process-heavy Service Management role. The objective is to move from reactive support towards a proactive, automated, data-led and user-outcome focused operating model…