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Convergence Partners

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Head of IT Operations

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Summary

Leadership role heading IT Operations for a North Island integrated healthcare group undergoing a digital transformation. Day to day: oversee infrastructure, networks, end-user computing and service delivery, manage vendors and budget, and build and coach the team. Needs 5+ years in IT operations/service management leadership.

Head of IT Operations

Our client is a leading provider of integrated healthcare services across the North Island. Together, they are dedicated to delivering patient-centred care through innovation and excellence. Their network of healthcare professionals is committed to providing comprehensive, high-quality care tailored to the unique needs of every patient. In an exciting new chapter, our client is embarking on a group-wide digital transformation that will help shape its future growth.

About the role

This is a leadership role for someone who takes pride in making technology reliable, building a strong team and vendor management.

Key accountabilities include:

  • Leading the IT Operations function, setting direction and overseeing delivery of core technology services
  • Overseeing infrastructure and networks, making sure they are reliable and fit for purpose
  • Leading end user compute and service delivery
  • Managing key vendor and outsourced partner relationships, holding them to agreed service levels
  • Supporting operational budget control and financial planning for technology services
  • Leading, coaching and developing the team as it grows
  • Promoting operational discipline and continuous improvement
The successful candidate will:

  • Have IT operations leadership experience in a medium to large, multi-vendor environment, with at least 5 years in operations or service management leadership roles
  • Have strong expertise across infrastructure, cloud, networking, end user computing and service delivery
  • Have proven vendor and commercial management capability
  • Have experience leading technical teams
  • Be a strong communicator who builds trust with stakeholders
Healthcare experience, experience supporting digital transformation, and a relevant tertiary qualification or industry certifications are all strong pluses.

Why join?

In addition to the role itself, our client offers a positive, people-first culture that supports your personal and professional growth.

You'll get five weeks annual leave and an extra day off, plus enhanced parental leave and sick leave from day one. As part of a healthcare group, you'll also have access to free and discounted care within their own services, alongside EAP support, wellbeing perks, and a range of retail and lifestyle discounts.

How to apply

This search is being managed exclusively and confidentially by Convergence Partners on behalf of our client.

Please apply online via SEEK. Applications will be electronically acknowledged, and further correspondence may be by email and/or phone. We will be taking the time to carefully review each application. We appreciate your patience and will be in touch as soon as possible.

Claire Gibson, Partner, Technology
Claireg@convergencepartners.co.nz

Applications are welcomed from candidates who are legally entitled to work in New Zealand.





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