Head of IT & Operations

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The Head of IT & Operations is responsible for leading OMSWA's Operations and Technology functions, including Operations, Customer Experience, Information Technology, Digital, Marketing and Enterprise Projects. The position ensures effective execution of operational strategy, technology governance, digital transformation, business continuity and enterprise project delivery, while providing reliable technology services and operational support aligned to business needs and OMAR standards. The position enables business growth, operational efficiency and strategic execution through integrated leadership of operational and technology capabilities.

1. Full Country IT Accountability

• Overall responsibility for:
  • IT service delivery and operations
  • Technology risk and security posture (in collaboration with central InfoSec)
  • Technology transformation and change delivery
• Ensure reliable IT service delivery across:
  • Infrastructure, applications, and end-user services
  • Vendor-delivered services and platforms
• Manage local vendor relationships and performance in line with:
  • OMAR service governance expectations
• Engage effectively with:
  • Group Technology (e.g., SA system custodians, particularly OMI)
  • OMAR Service & Operations Governance Lead for escalations and alignment
• Own execution of all technology initiatives in Eswatini, including:
  • Core system implementations or upgrades
  • Digital journeys and customer experience enhancements
  • Data and reporting initiatives
• Ensure delivery:
  • Meets quality, security, and architecture standards
  • Aligns to engineering governance and platform guardrails
• Ownership of country IT budget and TCO optimisation

2. Digital, Data & Analytics Engineering (Explicit Inclusion)

Accountable for local engineering and delivery of:

• Digital channels and customer-facing platforms
• Data pipelines, integration, and analytics enablement
• AI/advanced analytics use cases (where applicable)

· Ensure delivery of DDA capabilities aligns with:

• OMAR central governance and architecture
• Group platforms and standards
• Local business priorities and regulatory constraints

3. Technology Strategy & Business Alignment

• Translate business strategy into country-specific technology roadmaps aligned to:
  • OMAR target architecture
  • Group technology platforms and guardrails
• Act as a trusted advisor to the Country Executive team on:
  • Technology investments
  • Digital opportunities
  • Data and analytics capability development

4. Operations

• Accountable for managing the operations function ensuring a superior customer experience
• Manage Customer affairs including customer servicing and marketing
• Business continuity planning
• Central resources management; fleet, company equipment, property leasing
• SLA management with OMAR and other service providers
• Ensure ownership and effective enterprise portfolio management
• Ensure compliance with Policies and Regulations

5. Risk, Security & Regulatory Compliance

• Accountable for managing country-level technology risk posture, including:
  • Compliance with local regulations
  • Alignment to OMAR and Group security policies
• Work closely with:
  • Central Information Security function (Head of InfoSec, ISO)
  • Security Architect (for design assurance)
• Ensure audit readiness and timely remediation of findings

6. Alignment with OMAR Central Operating Model

• Actively engage with OMAR central roles to ensure alignment and leverage:
  • Enterprise Architecture → solution alignment and design assurance
  • Engineering Governance → delivery and DevSecOps practices
  • Platform & Cloud Governance → landing zones, M365, hybrid standards
  • Service & Operations Governance → ITSM, SLA, incident, escalation
  • Information Security → risk, compliance and assurance
• Ensure country compliance with:
  • Standards
  • Governance forums
  • Reporting requirements

7. Leadership & Capability Development

• Lead and develop the Eswatini IT function, including:
  • Digital, data and engineering teams
  • Infrastructure and service teams
• Build sustainable capability in:
  • Digital engineering
  • Data & analytics delivery
  • Vendor management
• Ensure appropriate use of:
  • Internal teams
  • Vendors and partners

Skills

Accountability, Accountability, Action Planning, Backlog Management, Business Continuity, Business Strategies, Change Management, Data Analysis, Data Analytics, Data Compilation, Executing Plans, Information Technology (IT) Services, Information Technology Operations, Leadership, Legal Practices, Occupational Safety and Health, Oral Communications, Organizational Design, Policies & Procedures, Portfolio Management, Professional Presentation, Project Budget Management, Project Delivery Management, Readiness Assessments, Regulatory Compliance {+ 3 more}

Competencies

Builds Effective Teams

Communicates Effectively

Customer Focus

Directs Work

Drives Engagement

Drives Results

Ensures Accountability

Financial Acumen

Education

Bachelor of Information Technology (BIT) (Required), NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent: Business Administration (Required), NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent: Engineering Management (Required), NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent: Information Technology And Computer Science: Information Technology Management (Required)

Closing Date

11 November 2026 , 23:59

The Old Mutual Story!