Head of IT / Tech Lead (Technology), Bangkok, Thailand
Salary: Attractive
Additional Benefits: Competitive Salary
Company Profile
Award-winning executive recruitment company, Monroe Consulting Group, is recruiting on behalf of a growing technology-driven consumer platform business with customer-facing websites, a proprietary CRM, and a range of digital ordering and booking services. The company is investing in its engineering function to support continued growth, strengthen system reliability and security, and expand its use of automation and AI across both customer-facing and internal operations.
Job Summary
We are seeking a hands-on Head of IT / Tech Lead to lead the IT and software engineering team, ensuring reliable technology operations, secure infrastructure, and consistent delivery of customer-facing websites and internal business systems. This leadership role spans technical architecture, team delivery, CRM and product development, API and payment integrations, AI automation, system security, and the continuous improvement of the company's technology ecosystem.
Job Responsibilities
Lead, coach and grow the IT and engineering team, owning the roadmap, sprint priorities and team capacity.
Work with other departments to turn business needs into clear technical solutions, priorities and deadlines.
Guide the team on technical issues, reviewing architecture and code and helping resolve complex problems.
Manage tech-related costs and vendors, finding efficiencies without compromising reliability or security.
Maintain core infrastructure — servers, cloud hosting, databases, DNS and email — for smooth daily operations.
Oversee development and deployment environments, including CI/CD, monitoring, backups and recovery.
Set and manage access controls and security practices, including employee access through onboarding and offboarding.
Handle incident response and root-cause analysis, coordinating with vendors when needed.
Lead development of the company's CRM and internal systems, turning business needs into scalable solutions.
Own APIs, webhooks and third-party integrations, including payments, and resolve related technical issues.
Oversee customer-facing websites and digital services, setting quality and testing standards for releases.
Lead AI and automation initiatives, from implementation to performance monitoring and cost management.
Job Requirements
Extensive years of experience in software development or a related technical role.
Strong practical experience with PHP, Laravel, JavaScript, Python, SQL, REST APIs, webhooks and WordPress or plugin development, with the ability to review code and make sound architecture decisions.
Experience designing, developing and maintaining CRM, SaaS or complex business applications.
Experience with payment systems and integrations, including webhooks, billing flows, error handling and transaction troubleshooting.
Practical experience with cloud infrastructure, databases, CI/CD, GitHub, system security, production environments, backups and incident management.
Experience with AI tools, LLM APIs, workflow automation or business process automation.
Strong ability to lead, coach, delegate, prioritise and deliver technical projects through a team.
Strong problem-solving and analytical skills, with the ability to communicate technical matters clearly to non-technical colleagues.
Good written and spoken English, with the ability to communicate effectively with international colleagues, customers and technology partners.
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