Head Of ITSM

We are seeking an experienced Head of IT Service Management (ITSM) to lead and evolve the organisation's IT service delivery function, ensuring the highest levels of operational excellence, service quality, and customer satisfaction. The successful candidate will be responsible for defining and implementing ITSM strategies, frameworks, and best practices across the business, leveraging platforms such as ServiceNow and Jira to drive service improvement, incident management, change management, pr…