Head of MDU Growth

This role will oversee the GFiber MDU Sales Channel. While the market sales team reports directly up through regional management, the Central Sales team is responsible for channel performance, strategy, planning, tools, reporting, training, and compensation/incentives. Success in this role is largely determined by MDU penetration growth, employee retention, and customer happiness.

• Drive customer penetration growth by working with market teams to develop and execute effective sales strategies within MDUs.
• Own MDU customer penetration growth, both for new and aged properties.
• Regularly present data-driven strategies and recommendations around sales growth, retention, and penetration to the leadership team then actioning them.
• Build out sales plans that effectively use data to measure sales efforts and outcomes.
• Review and manage all contract agreements, ensuring a high-level of communication and transparency, both in the field and in the office.
• Collaborate with technical operations and network operations partners to build and sustain a healthy network.
• Grow and maintain relationships with key partners, ensuring high levels of customer satisfaction and loyalty, in multiple metro areas.
• Own and improve our residential direct sales strategy, partnering with local management to drive execution and results.
• Achieve monthly sales targets by ensuring staffing levels are met, teams are deployed, training and development is in place, and activities/results are appropriately measured.
• Partner in the build-out of front line policies that will protect, align, and grow our employees and business.
• Oversee and optimize the commission plans and incentive programs that drive rep behavior in the field.

• Bachelor's degree or equivalent practical experience.
• 8 years of direct leadership experience in sales or operations roles with core responsibilities of managing teams, growing the business and customer base, managing customer expectations and relationships.
• Experience presenting data and strategy-based recommendations on channel metrics and performance to executive leadership.
• Experience working and communicating, both written and verbally, with internal and external cross-functional teams (e.g., marketing, field maintenance) and stakeholders to execute strategies that deliver business growth and results.
• Ability to travel up to 20% of the time.

• Master Business Administration degree or equivalent practical work experience.
• 10 years of direct leadership experience in sales or operations roles with core responsibilities of managing teams, building and growing business and customer base, managing customer expectations and relationships.
• Telecom/ISP Background: Experience in multi-dwelling unit (MDU/MXU) telecom operations or property management tech stacks (e.g., Smart Apartment Data, RealPage)
• Business-to-business-to-consumer (B2B2C) sales and/or marketing experience.
• Prior experience in roles that used project management, business judgment, experiment design, analytical and quantitative skills at an internet service provider (ISP) or telecommunications company.
• Experience operating in roles that require both leader and practitioner capacities (e.g., closing deals and helping to identify growth/training opportunities for your dotted-line reports).