Head of National Accounts

We are seeking an ambitious commercial growth leader who combines strategic account management with a proven ability to identify, create and secure new growth opportunities. The successful candidate will be equally adept at leading high-performing teams, developing customer partnerships and driving incremental revenue through a proactive hunter mindset backed by strong analytical and digital capabilities.

The Role

• Lead the management and strategic development of our Out of Home National Accounts channel, delivering both retention and accelerated growth across the customer portfolio.
• Lead, inspire and develop a high-performing commercial team comprising a Senior National Account Manager, National Account Managers and Key Account Managers.
• Take ownership of major strategic customers across hospitality, contract catering, hotels & QSR.
• Identify, create and convert new business opportunities within existing customer groups for private label coffee, branded coffee, new machine opportunities and service contracts.
• Ensuring delivery of the Total Coffee Solution for all revenue streams, and maximising sales revenue with clear pricing strategy
• Partner with Marketing, Category, Production and Insight teams to develop compelling propositions and growth strategies.
• Hold full P&L responsibility for the National Accounts channel, owning the full S&OP process for your channel
• Own forecasting accuracy and commercial performance across all key business drivers.
• Develop and implement strategic account plans.
• Utilise data, reporting tools and commercial insights to drive decision making.
• Champion CRM systems, reporting platforms and data analytics.
• Produce clear monthly reporting for your channel, identifying actuals v forecast, short and long term forecast and mitigation plans as appropriate.

The Person

· Proven sales leader with a strong track record of delivering customer retention and profitable organic growth.

· Demonstrable success leading high-performing commercial teams.

· Proven success in identifying and converting new opportunities within existing customer organisations.

· Experience within Out of Home, Foodservice, Hospitality, or FMCG sectors preferred.

· Relentless focus on growth with a proven hunter mentality.

· Highly numerate with excellent analytical skills and ability to produce clear reporting.

· Advanced Excel, CRM and Power BI capability.

· Experienced in forecasting, dashboards and growth plans.

· Dynamic, energetic and results driven.

· Outstanding communicator and influencer.

Key Success Measures

· Delivery of revenue, profit and market share growth targets.

· Growth generated from new opportunities within existing customers.

· Retention and expansion of strategic national accounts, driving all 4 revenue streams (coffee, machines, service and side products).

· Team engagement and development.

· Forecast accuracy and governance.

Salary: Competitive