Head of Network infrastructure and IT Services, Information Technology Group
Description
Key Responsibilities:
Lead and manage the Bank's Network Infrastructure team, ensuring the stability, security, availability, and performance of network services.
Oversee the operation and maintenance of network infrastructure, including LAN, WAN, Wi-Fi, Internet, VPN, cloud connectivity, firewalls, and related network security solutions.
Develop and implement network architecture, capacity planning, technology refresh, and infrastructure improvement initiatives.
Ensure effective network monitoring, incident management, problem resolution, and root cause analysis to minimize service disruptions.
Lead the IT Helpdesk and Deskside Support functions to provide timely and high-quality technical support services to business users.
Establish and monitor service levels, KPIs, and operational metrics to drive service excellence and continuous improvement.
Oversee user account administration, identity management, and access provisioning processes in accordance with security and compliance requirements.
Ensure proper implementation of access control policies, periodic access reviews, segregation of duties, and audit requirements.
Collaborate with Information Security teams to strengthen network security, identity governance, and cybersecurity controls.
Manage IT incidents, service requests, changes, and operational support processes in accordance with IT service management best practices.
Support disaster recovery, business continuity planning, and infrastructure resilience initiatives.
Lead vendor management activities, including contract management, service reviews, performance monitoring, and SLA compliance.
Manage departmental budgets, resource planning, procurement activities, and technology investments.
Lead, coach, and develop team members, fostering a high-performance, customer-focused, and service-oriented culture.
Work closely with Infrastructure, Security, Application, and Business teams to support project delivery, technology transformation, and operational initiatives.
Ensure compliance with the Bank's policies, regulatory requirements, audit recommendations, and technology governance standards. Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, or a related discipline.
Qualification:
Minimum 15 years of experience in IT Infrastructure, with at least 5 years in a managerial or team leadership role.
Proven experience in managing enterprise network infrastructure, including LAN, WAN, Wi-Fi, Internet, VPN, network security, and cloud connectivity.
Strong experience in IT Service Management, including Helpdesk, Deskside Support, Incident Management, Problem Management, and Change Management.
Hands-on experience in Identity & Access Management (IAM), user access administration, authentication technologies, and access governance controls.
Strong understanding of network security, cybersecurity controls, access management, and regulatory compliance requirements within a banking or financial services environment.
Experience in disaster recovery planning, business continuity management, and infrastructure resilience initiatives.
Proven track record in vendor management, contract negotiation, service performance management, and SLA governance.
Experience in budgeting, resource planning, capacity management, and technology lifecycle management.
Familiarity with ITIL service management practices and IT governance frameworks.
Strong leadership, stakeholder management, communication, and people management skills.
Ability to lead operational excellence initiatives and drive continuous service improvement.
Experience in the banking or financial services industry is preferred.
Professional Certifications (Preferred)
Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE)
ITIL Foundation or higher certification
Certified Information Systems Security Professional (CISSP)
Certified Information Security Manager (CISM)
Microsoft Certified: Identity and Access Administrator Associate
Relevant cloud networking certifications (Microsoft Azure, AWS, or Google Cloud)
Please send your application with full resume indicating current and expected salary, and quoting the above reference no.
For other vacancies, please visit our website: http://www.fubonbank.com.hk/
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