Head of Network Operations

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Culture Awards that recognise excellence.
• Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors.
• Vibrant, fun social activities.
• Discounted hardware and software.
• An environment that embraces learning and development.

The role
As the Head of Network Operations, you will be responsible for the delivery of Managed Network Services to customers with Managed Services agreements that cover a range of managed network services, including firewalls, routers, switches, Wi-Fi, WAN services, SD-WAN, SASE, SSE and other network security products.

You will directly manage teams and have dotted-line responsibility for Network teams within the broader Managed Services group and Fleet Management functions. In day-to-day operations, you will be the point of contact for escalations from Service Delivery Managers and Duty Managers.

Key responsibilities include but not limited to:

• Act as the single point of contact within Managed Operations for network-related service delivery issues across WAN, security and LAN services.
• Hold profit and loss responsibility for the Network business.
• Directly manage the Core team and specialist roles.
• Drive operational efficiencies to improve customer satisfaction, security and cost optimisation. Including a strong focus on automations and observability.
• Ensure the reliability and credibility of all Managed Network Services by reviewing service failures, undertaking root cause analysis and implementing permanent fixes across delivery models and fleet-wide customer environments.
• Ensure the Brennan Core remains fit for purpose now and into the future through lifecycle management, capacity management and reporting, a technology roadmap that considers emerging network technologies, and clear engineering standards and practices.
• Support Provisioning teams to enable customer-focused onboarding and effective management, coordination and communication with internal and external customers.
• Partner with the Brennan Cyber Security team to ensure the network security posture is appropriate to the services provided and aligned with broader Brennan cyber standards.
• Manage, direct, develop and motivate direct reports to support high levels of employee engagement and enablement.

Key skills and expeirence required to be successful in the role:

• Strong industry knowledge and experience in managed network service offerings.
• Minimum 10 years' experience in operational ICT managed services, ideally within an outsourcing environment.
• Minimum seven years' people leadership experience.
• Ability to create an inspiring vision that people want to be a part of, generate a 'can do' approach within teams.
• Consistently demonstrate thinking outside the box and maximise effectiveness, regularly holds strategic engagement sessions with internal staff & customers via workshops and strategic IT roadmaps.
• Solid expertise in developing and presenting products, services and solutions in a manner that is clearly differentiated from the competition.
• Strong attention to detail, analytical and research skills, and the ability to draw useful insights from data and statistics.
• A relevant technical background across security, switching, routing, Wi-Fi and related technologies.
• Strong problem management and root cause analysis capability.
• Experience acting as a senior escalation point for complex or high-impact issues.
• Ability to build strong working relationships with key Managed Services stakeholders, including Service Desk, Product and Fleet Management teams.
• Vendor management experience.
• Exceptional written communication skills, with the ability to distil complex information into clear, concise and compelling messages for varied audiences.

We are open to professionals across Sydney, Melbourne, Brisbane, Adelaide & Perth.

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check.

Brennan is an equal-opportunity employer.