Head of Operations , Ed Tech in STEM education, Coding & AI , Mumbai , Andheri (W) - ( Job ID - 24578)
Description
Job Description: Head of Operations
Location: Mumbai | Reports to: CEO
/ Managing Director | Employment type: Full-time
Key responsibilities
• Own end-to-end operations;
deliver against SLAs, budgets, and targets.
• Build and run the operations
structure and governance model.
• Standardize processes; lead Six
Sigma projects to cut defects, rework, and turnaround time.
• Embed Agile ways of working
across operational and cross-functional teams.
• Set KPIs and dashboards; run
performance reviews with department heads.
• Manage risk, compliance, and
business continuity.
• Control the operations budget
and vendors.
Qualifications
• Bachelor’s degree in
Engineering, Business, or a related field; MBA preferred.
• [10-15] years in operations,
including [3-5] in senior leadership.