Head of Operations - General Insurance & Personal Line
Head of Operations - General Insurance & Personal Line
Location: Hong Kong
Reports to: Managing Director
Budget for the role : HKD1m-1.2m base Max
Job Summary
Lead and optimize daily operations for GI & Life, ensuring efficiency, compliance, and customer satisfaction. Manage a team of 22 across policy admin, customer service, and IT.
Key Responsibilities
- Oversee daily operations (policy admin, customer service, IT).
- Turn company goals into actionable plans.
- Improve processes to save costs and boost efficiency.
- Guide IT strategy for better systems and digital growth.
- Set and track KPIs to measure performance.
- Ensure compliance with regulations.
- Lead, mentor, and develop the team.
- Improve customer experience and retention.
- Manage third-party vendors (TPAs, tech providers).
Requirements
- 10+ years in insurance operations in GI is a must, experience in life is preferred.
- 3+ years in a senior leadership role.
- Experience in process improvement and tech projects.
- Strong leadership and communication skills.
- Knowledge of insurance regulations.
- Bachelors degree (MBA a plus).