Head of Operations

About InJoy Health Education

At InJoy Health Education, we are passionate about empowering healthcare professionals and the families they serve with the best in maternal and child health education. Since 1988, we have been a mission driven company and the leading provider of award-winning, evidence-based multimedia teaching solutions. Our engaging resources are sold to hospitals, public health agencies, and independent childbirth educators nationwide. We pride ourselves on setting the standard for excellence and truly caring for our employees, customers, and the families we serve.

Role Overview

The Head of Operations reports directly to the CEO and is responsible for managing the day-to-day operations of InJoy, ensuring the business runs efficiently, delivers exceptional customer experience, enhances communication among all departments, and supports the company’s continued growth.

This role owns the performance and integration of key operational areas— including customer care and success, contracts and licensing, fulfillment, logistics, inventory, internal technology systems, and human resources— and is accountable for ensuring that all operational functions are aligned, efficient, and executed consistently.

This is a hands-on, execution-focused leadership role. The primary responsibility is to overcome and resolve day-to-day issues that arise in the business by improving processes, taking care of customers and employees, and ensuring strong communication and coordination across teams and departments. This role also contributes to bigger-picture operational improvements and supports company growth by identifying inefficiencies and helping implement scalable solutions over time.