Head of Operations

Job overview

Lead Change. Shape the Future. Enable Innovation.

Are you a dynamic and forward-thinking operational leader who thrives on solving problems, driving improvement and turning ambition into action? Health Innovation North West Coast (HINWC) is seeking an exceptional individual to join our leadership team as Head of Operations.

This is an exciting opportunity to play a pivotal role in shaping the systems, governance, processes and organisational infrastructure that support the delivery of our ambitious strategy. We are looking for a highly motivated, solutions-focused leader who can combine strategic thinking with operational excellence and who is passionate about creating the conditions that enable people and organisations to thrive.

As Head of Operations, you will lead a broad portfolio spanning operations, corporate services, programme management, digital transformation and organisational improvement. Working closely with colleagues across the organisation and the wider Health Innovation Network, you will help ensure HINWC remains resilient, effective and well positioned to maximise its impact across health and care.

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About the Role

Reporting to the Associate Director of Operations, you will provide strategic and operational leadership across a diverse portfolio that is central to the effective running of the organisation.

You will:

• Lead and develop high-quality operational and corporate services functions.
• Provide leadership and oversight of the Programme Management Office (PMO).
• Drive digital transformation and organisational improvement programmes.
• Strengthen governance, assurance and reporting processes.
• Support organisational performance management and business intelligence.
• Lead the development of systems, processes and ways of working that improve organisational effectiveness.
• Work collaboratively with the Senior Leadership Team to deliver strategic priorities and organisational change.

This role will be instrumental in delivering our Target Operating Model and ensuring the organisation has the capability, resilience and infrastructure required to achieve its ambitions both now and in the future.

Working for our organisation

About Us

Health Innovation North West Coast is one of 15 Health Innovation Networks across England.

We work with health and care organisations, academia, industry, local authorities and system partners to identify, develop, test and spread innovations that improve outcomes, enhance productivity and tackle some of the most pressing challenges facing health and care.

Visit our website -Health Innovation North West Coast - Home page

Why Join Us?

This is an opportunity to help shape the future of a respected and ambitious organisation that is making a real difference to health and care.

At HINWC, you will:

• Play a key leadership role in delivering our long-term strategic ambitions.
• Lead significant transformation programmes that strengthen organisational effectiveness, digital capability and sustainable growth.
• Work alongside a supportive, ambitious and forward-thinking Wider Leadership Team.
• Collaborate with colleagues across the Health Innovation Network, sharing learning and contributing to collective success.
• Influence how we work, helping to build an efficient, resilient and high-performing organisation.
• Be part of a values-led culture that encourages innovation, collaboration and continuous improvement.

Our Values

We are proud to be an organisation that is:

• Collaborative
• Innovative
• Brave
• Caring
• Inclusive

We are looking for a leader who shares these values and is committed to creating an environment where people feel empowered, supported and able to do their best work

Detailed job description and main responsibilities

About You

You will be an experienced senior leader with a strong track record of operational leadership, organisational development and delivering complex change programmes.

You will bring:

• Significant experience of leading operational and corporate services functions within a complex organisation.
• Strong knowledge of governance, risk management, organisational performance and corporate assurance.
• Experience of delivering transformational change and service improvement.
• Excellent communication, influencing and relationship-building skills.
• Strong analytical and problem-solving abilities.
• The ability to balance strategic leadership with practical delivery.

Most importantly, you will be a proactive and collaborative leader who is energised by continuous improvement, motivated by achieving results and committed to finding practical solutions to complex challenges.

Ready to Make a Difference?

If you are an ambitious, solution-focused leader who enjoys driving improvement, building organisational capability and enabling others to succeed, we would love to hear from you.

Join Health Innovation North West Coast and help create the systems, culture and capability that allow innovation, people and great ideas to flourish.