Head of Operations
Head of Operations
About the Role
Novel Communication Pte Ltd is seeking a position Head of Operations to oversee the company’s retail, distribution, inventory, logistics, customer service and after-sales operations.
The successful candidate will be responsible for improving operational efficiency, maintaining service standards, controlling costs and supporting the company’s continued growth.
Key Responsibilities
* Develop and implement operational plans aligned with business objectives.
* Oversee daily retail, distribution, logistics, inventory and customer-service operations.
* Improve workflows, policies and procedures to enhance productivity and efficiency.
* Manage stock planning, allocation, replenishment and inventory accuracy.
* Monitor order fulfilment, deliveries, product returns, repairs and warranty claims.
* Ensure consistent customer-service and operational standards across all business functions.
* Establish and monitor operational KPIs, service levels, budgets and performance targets.
* Identify cost-saving opportunities and reduce operational risks.
* Coordinate with sales, marketing, finance, suppliers, logistics providers and business partners.
* Support new product launches, promotions, outlet activities and business-expansion projects.
* Lead, coach and manage operations managers, supervisors and team members.
* Ensure compliance with company policies and applicable Singapore regulations.
* Prepare operational reports and recommendations for senior management.
Requirements
* Proven ability to improve productivity, manage costs and lead cross-functional teams.
* Strong leadership, communication, analytical and problem-solving skills.
* Able to manage multiple priorities in a fast-paced business environment.
* Proficient in Microsoft Office and relevant retail, inventory or enterprise management systems.
What We Offer
* Competitive remuneration package
* Senior leadership role with direct business impact
* Opportunities to lead operational improvements and business expansion
* Exposure to consumer technology, telecommunications and retail distribution
* Collaborative and growth-oriented working environment