Head of Operations

# Head of Operations ## Job Summary The Head of Operations will lead the design, build, and scaling of large, distributed, real-world operations across multiple locations and teams. This role demands a hands-on, execution-focused leader who thrives in ambiguous, fast-changing environments and can transform ideas into scalable, high-quality operations. The leader will build high-performing teams, establish operational processes, and drive continuous improvement to support the company’s mission of advancing robotics through real-world data collection. ## Responsibilities - Build and scale operations from the ground up by defining operating models, designing processes, hiring teams, establishing metrics, and creating scalable systems. - Own and manage large, distributed operations spanning multiple locations, teams, and workflows. - Recruit, develop, and lead high-performing teams, fostering a culture of ownership, accountability, and excellence. - Identify operational bottlenecks, implement repeatable processes, and continuously improve organizational efficiency. - Demonstrate relentless execution orientation by proactively solving problems on the ground without waiting for others. - Operate with agility and speed, adapting quickly to changing priorities and unforeseen challenges. - Design processes and teams capable of supporting 10x growth while maintaining quality and speed. - Set clear operational metrics and drive performance, quality, productivity, and efficiency outcomes. ## Qualifications - Minimum 12 years of experience in operations leadership. - Proven track record of building and running large, distributed, real-world operations. - Experience in operationally intensive sectors such as e-commerce, logistics, marketplaces, field operations, fast-scaling startups, or hardware-adjacent businesses. - Demonstrated ability to build teams and operating models from scratch rather than inheriting established structures. - Strong people leadership skills with the ability to cultivate ambitious, accountable teams committed to the mission. - Exceptional ownership mindset with a proactive “I’ll figure it out” attitude. - High agility and resilience, able to adapt to changing plans and increased pressure with clarity and decisiveness. - Strong operational judgment, knowing when to build or break processes and when to prioritize action. - Comfortable making decisions with incomplete information and balancing speed, quality, cost, and scale. ## Preferred Skills - Experience or exposure to robotics, AI data collection, or hardware operations. - Background in supply chain or manufacturing operations. - Experience managing field workforce operations. - Familiarity with marketplace operations. - Proven success in scaling multi-city or multi-location operations. - Experience building operations in early-stage or rapidly scaling startups. ## Experience - 12+ years of relevant operations experience. - Significant experience leading large, distributed, and complex operational environments. - History of building teams and operational frameworks from the ground up. ## Environment - Location: Bengaluru, Karnataka, India. - Work setting involves managing distributed teams and operations across multiple sites. - Fast-paced, dynamic environment with frequent changes and ambiguous challenges. - Requires hands-on problem solving and direct engagement with operational issues on the ground. ## Values - **Empathy, Trust & Candor:** Foster honest, direct communication and build trust through empathy. - **Bias for Action:** Make high-velocity decisions even with incomplete information, learning quickly from mistakes. - **Always Be Learning:** Encourage continuous learning and knowledge sharing to drive innovation. - **Act Like an Owner:** Take full responsibility for impact, working hard and smart to deliver results beyond job descriptions.