Head of Operations

Key Responsibilities

• Solution and costing approval for new client opportunities or contract renewals
• Labor management, utilization, productivity, standardization and technology usage
• Quality of Tag delivery services to all clients, from within our own business or any third parties we engage with
• Continuous Improvement to drive operational effectiveness in the region and improve profitability across all accounts
• Development and sharing of best practices across the region and global organization
• Adherence to all R&C and H&S requirements internally and externally to minimize risk to the business
• Responsible for approving, implementing and governing best practice across the APAC region
• Will be responsible for implementing processes within the team and the creation / management of the Operations manual and processes
• In conjunction with the MD’s assist in developing processes for the business service lines focusing on delivering on time, to specification, to quality and to contractual targets
• Develops strong relationships with RSS & Finance
• Implements and uses management information systems
• Ensures best practice in conjunction with wider Williams Lea Tag operations group
• Measure customer satisfaction and take appropriate action
• Set and review local operating procedures on a regular basis
• Put in place processes and governance of processes to measure KPI's and service standards against agreed and obligated levels
• Predict potential areas of shortfall and implement remedial action as necessary
• Seek and develop opportunities for process improvements and enhancements
• Be an informed and authoritative point of contact for key stakeholders to address any contract, transactional, contract or supplier issues

Person Specification

• Significant industry experience in Production agencies would be required
• Proven success at finding solutions to meet business and client needs
• Change management experience
• Drive and discipline to design and implement business solutions
• Capable of developing and implementing plans and strategy
• Strong planning and organizing skills with a logical approach
• Flexible team player
• Ability to set standards and communicate them to others
• Experience of working closely with teams and inputting into process design
• Positive communication and interpersonal skills at a very high level
• Credible at all levels within client, partner and internal departments
• Strong commercial awareness, ability to plan and negotiate
• Continuous improvement mindset
• Can do attitude
• Dynamic, yet detail-orientated outlook
• Self motivated, able to work with the minimum of supervision
• Able to manage and motivate others with a leadership style