Head of Operations

About the Role

YellowDoor Hotels is seeking a results-driven Head of Operations to oversee hotel and F&B operations across all departments. The ideal candidate will drive operational excellence, improve guest satisfaction, implement efficient systems, and ensure consistent performance across the business.

Key Responsibilities

• Oversee daily hotel and food & beverage operations.
• Set, monitor, and achieve departmental performance targets.
• Develop, implement, and enforce operational SOPs across all functions.
• Identify operational inefficiencies, service gaps, and cost-saving opportunities.
• Hold department heads accountable for performance and deliverables.
• Monitor guest satisfaction and implement continuous improvement initiatives.
• Drive operational cost control, waste reduction, and service excellence.
• Prepare operational reports and provide updates to management.

Requirements

• 2–7 years of experience in hotel and hospitality operations management.
• Strong knowledge of hotel and F&B operations.
• Proven experience developing and implementing SOPs.
• Experience managing departmental performance and operational KPIs.
• Strong leadership, problem-solving, and team management skills.
• Ability to demonstrate measurable improvements in guest satisfaction, operational efficiency, or cost control.
• Experience in revenue management, procurement oversight, or event operations is an added advantage.

Method of Application

Interested and qualified candidates should apply below:

https://www.tezera.ai/j/head-of-operations-8a0a3d