Head of Product Trust Risk Identity
You will set Square-wide strategy for seller trust and manage the roadmap across Risk and Identity. You will lead product areas including Identity Verification, Access, Disputes, and Controls, own high-stakes Trust problems, coach senior product managers, champion seller experience, drive trust metrics, engage regulators and partners, and deliver initiatives across multiple functions.
Responsibilities
- Set Square-wide strategy for seller trust
- Manage the roadmap across Risk and Identity
- Lead product areas including Identity Verification, Access, Disputes, and Controls
- Own high-stakes Trust problems as a hands-on DRI
- Coach senior product managers
- Improve verification, limits, and remediation for legitimate sellers
- Drive accountability for Risk Loss Rate, Seller Trust, Access expansion, and ecosystem health
- Set the vision for AI-native Trust products and team workflows
- Engage regulators, compliance bodies, and identity-verification partners
- Drive cross-functional execution across Product, Engineering, Compliance, Legal, and Operations
Requirements
- 8+ years of product management experience
- Experience leading and coaching senior product talent in complex or regulated domains
- Player-coach orientation
- Experience originating strategy in ambiguous spaces
- Experience building platform or infrastructure products
- Exceptional narrative skills
- Direct experience with trust and safety, risk, identity, or compliance products
- Experience managing regulatory requirements and compliance-driven product development
- Experience with payments or fintech products preferred
- Background in fraud prevention, identity verification, or KYC/AML preferred
- Familiarity with machine learning or AI-powered risk and fraud detection systems preferred
- Knowledge of global regulatory frameworks preferred
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning